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Join us at the forefront of biometric technology, where your work will shape the performance, fairness, and reliability of cutting-edge products trusted globally. We’re looking for a hands-on, solutions-focused analyst who thrives at the intersection of data and operations. In this role you will be optimising and configuring biometric systems, diving into data-driven investigations, and supporting cross-functional initiatives that ensure our biometric platform is robust, ethical, and continuously improving. You’ll thrive here if you’re curious, proactive, and adaptable, ready to own your space while working in a supportive, tight-knit team.
Job Responsibility:
Optimise the biometric platform: Identify configuration improvement opportunities
Understand the potential impact of configuration and model changes on the wider biometric platform
Facilitate the deployment of new biometric systems/models: Work with the model engineer to ensure thorough evaluation of the system
Understand the potential impact of deployment
Optimise the configuration
Track performance as it progresses into production
Design and use analysis and diagnostic tooling: Collaborate with the Data Team
Communicate trends to the wider business
Tune and utilise alerting systems and performance tracking dashboards
Identify, understand, and eliminate bias within the platform, collaborating where needed
Work with the support team to investigate customer concerns: Have a good understanding of the Biometric platform
Manage and keep track of tickets and resulting actions
Investigate performance concerns
Answer customer questions
Work with Product and Engineers to reduce risk of Front-end changes: Provide Guidance on the potential effects of front end changes
Perform analysis on data samples
Optimise configurations
Requirements:
Can understand complex systems
Communicate and collaborate with both technical and non-technical teams
Excellent problem solving skills
Python
Bigquery
Looker/Dashboarding experience
Curious and keen to learn
What we offer:
25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
Growth Shares allocated after passing probation (6 months of service)
Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
Nursery Sacrifice Scheme
Work Overseas Perk - Work globally for up to 2 weeks
Life Assurance
SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist
Award winning L&D platform with personal allocated training budgets
Enhanced paid family leave
Pension - 5% employee, 3% employer
Flexible hybrid working environment
Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
Free access to WeWork discounts and free online well-being sessions