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Biometric Operations Analyst

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iProov

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us at the forefront of biometric technology, where your work will shape the performance, fairness, and reliability of cutting-edge products trusted globally. We’re looking for a hands-on, solutions-focused analyst who thrives at the intersection of data and operations. In this role you will be optimising and configuring biometric systems, diving into data-driven investigations, and supporting cross-functional initiatives that ensure our biometric platform is robust, ethical, and continuously improving. You’ll thrive here if you’re curious, proactive, and adaptable, ready to own your space while working in a supportive, tight-knit team.

Job Responsibility:

  • Optimise the biometric platform: Identify configuration improvement opportunities
  • Understand the potential impact of configuration and model changes on the wider biometric platform
  • Facilitate the deployment of new biometric systems/models: Work with the model engineer to ensure thorough evaluation of the system
  • Understand the potential impact of deployment
  • Optimise the configuration
  • Track performance as it progresses into production
  • Design and use analysis and diagnostic tooling: Collaborate with the Data Team
  • Communicate trends to the wider business
  • Tune and utilise alerting systems and performance tracking dashboards
  • Identify, understand, and eliminate bias within the platform, collaborating where needed
  • Work with the support team to investigate customer concerns: Have a good understanding of the Biometric platform
  • Manage and keep track of tickets and resulting actions
  • Investigate performance concerns
  • Answer customer questions
  • Work with Product and Engineers to reduce risk of Front-end changes: Provide Guidance on the potential effects of front end changes
  • Perform analysis on data samples
  • Optimise configurations

Requirements:

  • Can understand complex systems
  • Communicate and collaborate with both technical and non-technical teams
  • Excellent problem solving skills
  • Python
  • Bigquery
  • Looker/Dashboarding experience
  • Curious and keen to learn
What we offer:
  • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
  • Growth Shares allocated after passing probation (6 months of service)
  • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
  • Nursery Sacrifice Scheme
  • Work Overseas Perk - Work globally for up to 2 weeks
  • Life Assurance
  • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
  • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist
  • Award winning L&D platform with personal allocated training budgets
  • Enhanced paid family leave
  • Pension - 5% employee, 3% employer
  • Flexible hybrid working environment
  • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
  • Free access to WeWork discounts and free online well-being sessions
  • Vitality Health - a range of options available

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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