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Brainlab Logo Brainlab · IT - Administration

Biomedical Engineer (Clinical Specialist)

United States, Salt Lake City 65000.00 - 85000.00 USD / Year · Job Posted March 22, 2026
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Job Description

Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage.

Job Responsibility

  • Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
  • Manage and maintain install base, including basic 3rd Party integrations
  • Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
  • Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
  • Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
  • Manage the process of driving customer utilization, especially via unique workflows and special applications
  • Act as escalation point for clinical regional issues
  • Direct and assist Radiology staff in performing necessary scans prior to surgery
  • Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
  • Develop and conduct training programs for hospital staff enabling them to implement in-house training
  • Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process
  • Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
  • Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects
  • Attend meetings and trade shows to demonstrate and promote IGS products and services
  • Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
  • Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.)
  • Maintain Salesforce documentation of all working hours
  • Attend IGS Continuing Education annually and maintain annual product certification competency

Requirements

  • B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
  • 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
  • 1-2 years minimum sales experience with healthcare company preferred
  • Knowledge of surgical procedures, anatomy and medical terminology preferred
  • Proficient in the use of PC software applications including Microsoft Office
  • Self-motivated, detail oriented and a proven history of ability to make independent decisions

Nice to have

  • 1-2 years minimum sales experience with healthcare company preferred
  • Knowledge of surgical procedures, anatomy and medical terminology preferred

What we offer

  • business casual environment
  • competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits
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