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Prompt Logo Prompt · IT - Administration

Billing Tech Support Specialist

24.00 - 28.00 USD / Hour · Job Posted February 21, 2026
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Job Description

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Billing Tech Support Specialist who will serve as a Prompt software expert to customers via our email support channel and will be an integral part of our Customer Experience Team.

Job Responsibility

  • Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
  • Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
  • Support engineering ticket creation, review and prioritization
  • Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
  • Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
  • Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Requirements

  • 3+ years of relevant experience in customer-facing functions such as tech support or similar customer facing experience
  • Medical billing background required- Physical Therapy billing strongly preferred
  • Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
  • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
  • Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
  • Ability to multitask, keep records, prepare reports, and follow specific instructions
  • Proficient in MS Excel
  • Exceptional written and verbal communication skills
  • Eagerness to learn and adopt software

Nice to have

  • Prior startup and/or B2B SaaS technology organization experience
  • Experience with customer support software

What we offer

  • Bonus potential with exceptional performance
  • Remote/hybrid environment
  • Potential equity compensation for outstanding performance
  • Flexible PTO
  • Company-wide sponsored lunches
  • Company paid disability and life insurance benefits
  • Company paid family and medical leave
  • Medical, dental, and vision insurance benefits
  • Discounted pet insurance
  • FSA/DCA and commuter benefits
  • 401k
  • Complimentary subscription to digital fitness classes and wellness content
  • Recovery suite at HQ – includes a cold plunge, sauna, and shower
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