This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Billing Team Manager is responsible for maintaining a robust and efficient billing process, ensuring timely and accurate execution of all billing operations. This role drives continuous improvement initiatives, boosts team performance, and supports the Finance Operations Billing Team in meeting its strategic goals. The ideal candidate will serve as a central point of contact for internal stakeholders, suppliers, and clients, while cultivating a high-performing, customer-centric team culture.
Job Responsibility:
Lead, coach, and inspire the Billing Team through regular performance reviews, team meetings, and ongoing development initiatives
Oversee billing operations to ensure timely and accurate invoice processing, with prompt resolution of exceptions
Collaborate with the Head of Billing and third-party partners to increase automation and efficiency in invoice processing
Partner with the MI Team to design and deliver insightful billing reports for internal stakeholders and senior management
Drive continuous improvement by identifying process efficiencies and enhancing the end-to-end billing journey
Build and maintain strong client relationships, resolving billing queries professionally and promptly
Work closely with the Product Team to escalate and resolve supplier-related issues affecting billing
Develop effective partnerships with internal and external stakeholders to support seamless service delivery
Contribute to cross-functional projects, offering billing expertise and operational leadership
Champion the company values of Listen, Adapt, Deliver in all interactions and decision-making
Requirements:
Prior experience in a similar billing or finance operations leadership role is strongly preferred
Demonstrated ability to lead, mentor, and develop teams effectively
High attention to detail and a commitment to accuracy and quality
Thrives in fast-paced, dynamic environments, with a proactive approach to problem-solving
Strong communication skills, with the ability to liaise confidently across departments and with external partners
Proficient in Microsoft Office applications and comfortable using billing or ERP systems