Billing Team Lead

• Support the Senior Manager, Billing and Order Management, in overseeing the billing operation, including the contract/sales order review process, ensuring subscriptions are set up accurately in NetSuite for timely and accurate billing for all customers, including new bookings, renewals, usage-based billing, and ad-hoc charges
• Collaborate with the Deal Desk, Orders, Sales, FP&A, IT, and Customer Success teams to streamline Order-to-Cash (OTC) processes, improve operational efficiency, and resolve cross-functional issues
• Analyze and evaluate existing contract review processes under the guidance of the Senior Manager to identify areas for improvement, streamline workflows, and implement best practices for SOX controls
• Perform reconciliation for AR-related general ledger accounts to ensure data integrity against supporting documents and resolve any discrepancies
• Develop a deep understanding of the proprietary billing system (CSR) and identify process gaps between CSR and NetSuite to prevent billing discrepancies
• Conduct monthly billing flux analysis to identify and explain significant fluctuations compared to prior periods and ensure billing completeness
• Support and streamline the end-to-end billing cycle to ensure 100% adherence to month-end closing schedules, consistently meeting or exceeding corporate financial reporting deadlines
• Review SFDC Closed Won report on a weekly basis to ensure billing is captured and recorded on time
• Lead the pre-invoice lifecycle by meticulously auditing client contracts and investigating billing discrepancies to ensure invoices are accurate, compliant, and fully reconciled before distribution
• Maintain a strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models
• Support the migration of customers from legacy NetSuite billing to SuiteBilling by ensuring subscription records are set up accurately
• Serve as a point of escalation for the Senior Manager to resolve complex contracts and order processing issues
• Create and maintain detailed process documentation to ensure consistency, compliance, and transparency across the billing team and external partners
• Facilitate external audit requests and SOX control walkthroughs as required
• Provide rapid resolution for billing-related Zendesk tickets
• Partner with the collections team by providing relevant billing data to assist with quarterly collection forecasts
• Lead and/or participate in projects and other ad hoc tasks related to order-to-cash processes and reporting as needed
• This role will support the Sr. Manager, Billing and NetSuite Order Management, in leading the NetSuite order management function and the billing team in the Philippines

• Bachelor’s degree in finance, accounting, or a related field
• 5+ years of experience in order management, billing operations, and process improvement
• Proficient with NetSuite and billing software (SuiteBilling) and CRM tools (Salesforce), with a demonstrated ability to implement and optimize new systems
• Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently
• A good command of GSuite and Microsoft Excel skills
• Strong analytical skills, attention to detail, exceptional organization and time management skills, and the ability to work autonomously

Experience with ASC 606 and revenue recognition is a plus

• Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential
• We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection
• Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success