Billing Support Job at Office Angels (Kingston Upon Thames)

Billing Support

Fixed-term contract offering opportunity to work in Finance Department and contr...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Credit control experience
Problem-solving skills
Excellent communication skills
Attention to detail
Customer-centric approach
Technical proficiency in SAP and Salesforce (SFDC)
Good Microsoft Excel skills
Proactive mindset

Job Responsibility

Proactively conducting contract reviews and maintaining customer accounts
Resolving customer queries quickly and efficiently via phone, email, and Live Chat
Identifying and correcting billing errors using various databases
Collaborating with Account Managers to discuss customer accounts and retention opportunities
Passing potential sales leads to Account Managers
Continuously improving skills through personal development goals and training sessions

What we offer

Generous benefits package
Supportive team
Career development opportunities
Dynamic work culture
Training and development

Fulltime

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Gurugram

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Zuora Consultant / Zuora Implementation & Support Specialist

We are looking for a Zuora Associate Consultant with around 2 years of experienc...

Location

India

Salary:

Not provided

Closeloop Technologies

Expiration Date

Until further notice

Requirements

Hands-on experience with Zuora platform (2+ years)
Understanding of subscription billing workflows, amendments, renewals, and invoice cycles
Exposure to Zuora product catalog setup, rate plans, and billing rules
Basic knowledge of Zuora integrations with CRM/ERP systems (Salesforce, NetSuite preferred)
Familiarity with APIs, data migration, and basic troubleshooting
Strong analytical and problem-solving skills
Ability to communicate effectively with cross-functional teams

Job Responsibility

Assist in the implementation and configuration of Zuora billing modules, subscription models, and pricing plans
Support integrations between Zuora and external systems such as Salesforce, NetSuite, and payment gateways
Participate in requirement gathering with business and technical teams to deliver billing solutions
Troubleshoot and resolve basic issues in Zuora, ensuring accurate billing cycles and invoice generation
Support automation of recurring billing processes using Zuora workflows
Generate and maintain standard reports related to subscriptions, billing schedules, and revenue recognition
Stay updated with Zuora product updates and best practices

What we offer

Medical Insurance for employees, spouse, children
Accidental Life Insurance
Provident Fund
Paid vacation time
Paid Holidays
Employee Referral Bonuses
Reimbursement for high-speed Internet at home
One-month free stay (for employees moving from other cities)
Tax-Free benefits
Other Bonuses as determined by management from time to time

Fulltime

Direct Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...

Location

United States , Austin

Salary:

32.36 - 51.97 USD / Hour

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities
experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
ability to communicate technical issues in non-technical terms using positive language
skills to adapt to changes in schedules and demands
ability to juggle tasks while being meticulous to detail and providing high-quality service
maintaining positivity and prioritizing urgency in support responsibilities
ability to switch between functions efficiently
knowledge of Atlassian products, Salesforce experience, and previous support experience providing billing and account management support (nice to have).

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
embody the value of 'Don’t #@!% the customer'
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills that can be used across the company.

What we offer

Health and wellbeing resources
paid volunteer days
access to equity and bonus programs.

Fulltime

Scheduler and Business Office Admin Support

The dual purpose of this job position is to ensure appropriate scheduling of all...

Location

United States , West Roxbury

Salary:

Not provided

German Centre

Expiration Date

Until further notice

Requirements

Must have computer experience
Experience as a scheduler in a health care setting preferred
ADP experience preferred
Must possess outstanding organizational skills
Must be able to interact effectively and professional with residents, family members, visitors, governmental agencies/personnel and other staff members

Job Responsibility

Ensure adequate licensed and non-licensed nursing staff to meet CJL staffing patterns and federal and state requirements
Review, record, and manage requests for time off in accordance with CJL’s policies and procedures
Maintain staff attendance records
Update staffing sheets on an ongoing basis
Replace any call-outs as soon as possible
Monitor schedules to ensure that overtime is not incurred without the prior approval of the Administrator
Track annual staff education needs for resident care department
Oversee scheduling of residents for onsite specialist visits (podiatry, dermatology, dentist)
Assist with weekly payroll
Complete and submit monthly ancillary billing charges for residents

What we offer

Rewarding job within an outstanding and recognized organization
Great working environment in our state-of-the-art facility located on Lynnfield St
Health, Dental and Vision Insurance
Company-funded Life Insurance Policy
Voluntary STD, LTD, Accident, Critical Illness Insurance
403(b) Retirement Savings
Flexible Spending Account
Paid time off, vacation and sick time
Paid Birthday
Free Meals

Fulltime

Enterprise Sales Support Specialist

Atlassian is looking for a Sales Support Specialist to provide post-sales suppor...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Extensive background providing customer and sales support through various channels, including direct and indirect sales
Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening
Experience creating quotes and supporting an end-to-end order management process
Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms
Ability to work under pressure and remain flexible to handle high volume and demands
Robust multitasking skills with strong attention to detail
Ability to identify process gaps or conflicts and propose effective solutions
A positive attitude
work with a sense of urgency
demonstrate timely and thorough execution

Job Responsibility

Provide billing, quoting, and licensing support for internal sales team and external customers
Demonstrate exceptional customer service skills that will delight customers
Learn new systems and processes to support post-sales activities for Enterprise customers
Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance
Be flexible enough to adjust on the fly and strive to live the value of 'Don’t #@!% the customer'
Identify process gaps to recommend effective solutions and process improvement ideas

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Partner Customer Advocate

Partner Customer Advocates assist Solution Partners and Resellers by addressing ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role experience
Excellent customer service skills across multiple communication channels (email, phone, chat)
Ability to adapt to changes in schedules and demands
Effective use of positive language to communicate technical issues in non-technical terms
Capability to prioritize urgency and execute support responsibilities carefully.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
Serve exceptional customer service to ensure high satisfaction
Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation
Work with remote teams and other departments for a smooth customer experience
Embody the value of 'Don’t #@!% the customer'
Acquire knowledge of new systems, products, and processes
Use Atlassian products to gain valuable skills applicable across the company.

What we offer

Health and wellbeing resources
Paid volunteer days
Other perks designed to support employees and their families.

Fulltime

New

Billing Team Lead

As the Billing Team Lead, you will help improve Dialpad’s contract reviews and b...

Location

United States , San Ramon

Salary:

87550.00 - 110725.00 USD / Year

Dialpad

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, accounting, or a related field
5+ years of experience in order management, billing operations, and process improvement
Proficient with NetSuite and billing software (SuiteBilling) and CRM tools (Salesforce), with a demonstrated ability to implement and optimize new systems
Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently
A good command of GSuite and Microsoft Excel skills
Strong analytical skills, attention to detail, exceptional organization and time management skills, and the ability to work autonomously

Job Responsibility

Support the Senior Manager, Billing and Order Management, in overseeing the billing operation, including the contract/sales order review process, ensuring subscriptions are set up accurately in NetSuite for timely and accurate billing for all customers, including new bookings, renewals, usage-based billing, and ad-hoc charges
Collaborate with the Deal Desk, Orders, Sales, FP&A, IT, and Customer Success teams to streamline Order-to-Cash (OTC) processes, improve operational efficiency, and resolve cross-functional issues
Analyze and evaluate existing contract review processes under the guidance of the Senior Manager to identify areas for improvement, streamline workflows, and implement best practices for SOX controls
Perform reconciliation for AR-related general ledger accounts to ensure data integrity against supporting documents and resolve any discrepancies
Develop a deep understanding of the proprietary billing system (CSR) and identify process gaps between CSR and NetSuite to prevent billing discrepancies
Conduct monthly billing flux analysis to identify and explain significant fluctuations compared to prior periods and ensure billing completeness
Support and streamline the end-to-end billing cycle to ensure 100% adherence to month-end closing schedules, consistently meeting or exceeding corporate financial reporting deadlines
Review SFDC Closed Won report on a weekly basis to ensure billing is captured and recorded on time
Lead the pre-invoice lifecycle by meticulously auditing client contracts and investigating billing discrepancies to ensure invoices are accurate, compliant, and fully reconciled before distribution
Maintain a strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models

What we offer

Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential
We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection
Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success

Fulltime

Billing Support

Office Angels

Location:
United Kingdom , Kingston Upon Thames

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 06, 2025

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