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As a large and well established organisation, my client is looking for an experienced Billing Support Analyst to join their team on a 6 months temporary basis (subject to extension). The role is to be based in the Macquarie Park NSW 2113 Sydney office. There will be 2 days work from home flexibility and on-street parking available. This main focus is to proactively identify and resolve billing errors and anomalies to minimize impact on customers as well as business units.
Job Responsibility:
Investigation of billing errors - analyzing and resolving bill-related errors, assess customer impact and provide subject matter expertise to identify root causes and recommend solutions
Perform daily production activities to maintain data accuracy within billing systems, ensuring correct and timely customer billing
Act as a second-level escalation point for complex billing queries received from other business team
Conduct checks on new rate plans and market offers to ensure accurate configuration and billing integrity
Monitor data trends and system controls to detect and prevent potential billing issues before they impact customers—or limit impact
Maintain strong reconciliation controls across systems, identify inconsistencies, and implement corrective updates
Other ad hoc duties as and when required
Requirements:
Relevant qualification Accounting/Business/IT related discipline or equivalent work experience
2 years experience in a similar role - within telecommunications or similar technically based industry
Excellent communication and interpersonal skills
Highly developed analytical and numerical skills
Worked across high volume and operational environments
Must have some basic exposure to Oracle SQL queries
Able to work independently and proactive
What we offer:
6 months temporary position - subject to extension
Jan 2026 start - immediately available or open to someone with notice period
Macquarie Park NSW 2113 location
On-street parking is available and onsite parking is there with a cost
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