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The Billing Supervisor will play a critical role in overseeing the daily operations of the Accounts Receivable team, ensuring timely, accurate, and compliant charge submission in line with payer guidelines and internal policies. In this leadership position, you'll serve as the go-to resource for workflow questions, providing hands-on support and resolution for escalated issues. The Billing Supervisor will be responsible for staff development, training, and performance coaching, fostering a team culture focused on accuracy, accountability, and continuous improvement. A strong understanding of the full Revenue Cycle Management (RCM) process is essential, as you’ll also analyze denial trends and support broader billing operations. This role requires a proactive, solutions-focused mindset and the flexibility to contribute to special projects, data analysis, and direct charge entry tasks when needed.
Job Responsibility:
Supervise and mentor a team of denial follow-up specialists to ensure timely and accurate resolution of insurance claim denials
Oversee daily denial worklists to ensure prompt follow-up within payer filing deadlines
Generate and analyze denial reports (aging, write-offs, recovery rates, etc.)
Serve as the primary point of contact for follow-up workflow questions, providing guidance and resolution support to team members with escalations
Collaborate closely with the Billing Manager to monitor key performance metrics and assist in meeting department goals and targets
Ensure proper training, onboarding, ongoing development, and timely feedback, performance evaluations, and coaching for Billing Specialists to maintain high accuracy, productivity, and support professional growth and accountability
Monitor daily follow-up workflows for completeness and accuracy, identifying trends, inconsistencies, or bottlenecks and implementing corrective actions as needed
Maintain a working knowledge of the full Revenue Cycle Management (RCM) process, including patient registration, insurance verification, coding, billing, and collections
Analyze insurance claim denials related to charge entry or billing errors
develop and implement strategies to minimize recurring denials
Support the Billing Manager in process improvement initiatives, data analysis, and the development of policies and procedures
Contribute to special projects and initiatives to enhance the efficiency, accuracy, and scalability of the billing department
Perform follow-up duties as needed, providing direct support to the team and ensuring coverage during planned or unplanned staff absences
Provide support for additional Revenue Cycle operations, as needed
Perform other duties as assigned
Requirements:
High school diploma or GED required
Associate’s or Bachelor’s degree strongly preferred
Minimum of 5 years of billing experience, including at least 3 years in a supervisory role
Proven experience in leading, training, and supporting team members in a healthcare billing environment
Proficient knowledge of healthcare revenue cycle, charge entry processes and billing requirements
expertise in Behavioral Health strongly preferred
Strong understanding of payer guidelines, and insurance claims workflows, including denials and resubmissions
Excellent verbal and written communication skills
ability to coordinate with cross-functional departments and relay clear guidance to team members
Strong attention to detail, time management, and problem-solving skills, with the ability to prioritize and delegate tasks effectively
Willingness to work alongside the team and provide support during staff absences or high-volume periods
What we offer:
Flex PTO (3-5 wks/year recommended) + 11 paid company holidays
Generous parental leave
Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families
Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance
Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources
Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more