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Direct daily billing activity by assigning invoice workloads across the team and adjusting priorities to keep processing timely and balanced
Track key operational indicators such as invoice volume, turnaround performance, rejection patterns, and error trends, then take action to remove bottlenecks
Evaluate and authorize complicated or exception-based invoices before release, ensuring documentation, accuracy, and client requirements are met
Act as the primary escalation resource for billing disputes, incomplete records, payment questions, and client-facing invoice concerns
Supervise offshore billing support and provide ongoing coaching to Billing Specialists to strengthen accuracy, reporting quality, and issue resolution
Record and upload incoming payments each day, while overseeing batch submission activity and maintaining appropriate operational controls
Support month-end close by preparing billing reports for leadership, maintaining audit-ready documentation, and monitoring backlog reduction efforts
Conduct routine quality reviews of completed billing work, document findings, and implement corrective actions to reinforce compliance and reduce recurring mistakes
Lead team development through onboarding, training, regular one-on-one meetings, performance feedback, and coordination of scheduling and attendance
Participate in client discussions as a billing subject matter expert and recommend process improvements based on productivity and workflow trends
Requirements
At least 3 years of billing experience in a high-volume, fast-paced setting, with industry-related experience preferred
2 or more years of experience leading, supervising, or guiding a billing team
Working knowledge of medical billing, billing operations, collections, and payment processing practices
Strong Excel and Microsoft Office skills, with confidence handling reports, reconciliations, and data-heavy tasks
Excellent attention to detail and the ability to manage complex calculations and accuracy-sensitive workflows
Effective written and verbal communication skills, including the ability to handle escalations and interact professionally with clients
Associate degree or equivalent practical experience preferred
Familiarity with provider network or healthcare-related billing environments is a plus
Nice to have
Industry-related experience preferred
Familiarity with provider network or healthcare-related billing environments is a plus