Billing Specialist Job at Hootsuite (Mexico City)

Billing Specialist

Hootsuite

Location:
Mexico , Mexico City

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Billing Specialist to help us with processing of sales orders and invoices. You will be working closely with Customers, Account Executives, Customer Success Managers, Sales Operations, Collections, Finance and Legal teams in developing strategies within a rapidly changing environment. You will be providing day to day support to the Billing function, ensuring adherence to KPI’s and emphasis on quality customer service through the use of clear effective communication. This is a hybrid role and is open to applicants located within Mexico City, Mexico. In this role, you will report to the Senior Manager, Accounting Operations.

Job Responsibility:

Review customer contracts and sales orders in our ERP and CRM applications
ensure customer account and billing information are current and sales orders are consistent with the terms and products agreed to by customer/partner
Review accuracy of invoice details, including customer billing instructions, pricing, discounts, state sales tax, etc
Run daily recurring billing workflow and issue invoices
Update customer records for any changes made to customer and/or contract information
Assist with annual financial audits including reconciliations and support documentation
Ensure timely follow-up and resolution of internal and external inquiries of billing issues
Reconcile revenue and billing during period-end close process
Assist A/R team with completion of new customer set-up forms
Support the AR Team with the collection of accounts as required

Requirements:

Enrolled in Bachelor’s Degree program in Accounting or Finance
or equivalent education and experience
Understanding of billing, collections and receivable procedures
Basic knowledge of MS Excel
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

What we offer:

Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
US Benefits: health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary)
an Employee and Family Assistance Program
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Additional Information:

Job Posted:
March 01, 2026

Work Type:

Hybrid work

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