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The Billing Specialist is responsible for managing all monthly tenant billing related to utilities, CAM charges, tax reimbursements, and insurance reimbursements. This role requires a detail-oriented professional who is comfortable reviewing lease agreements, communicating with tenants regarding billing questions, and ensuring accuracy across all financial transactions. This position is highly detail driven and best suited for someone with strong analytical skills and the ability to interpret lease language. The ideal candidate is confident, assertive, and able to handle a high volume of email inquiries.
Job Responsibility:
Process all monthly tenant billing, including utilities, CAM charges, tax reimbursements, and insurance reimbursements
Review and interpret commercial lease agreements to determine accurate billing requirements
Calculate utility charges based on actual meter readings provided by maintenance staff
Maintain tenant ledgers and update billing setups or adjustments in MRI
Generate and distribute tenant invoices and monthly statements
Perform bank reconciliations and assist with general accounting accuracy
Respond to tenant inquiries regarding billing discrepancies, charges, or lease related questions
Document tenant communications and billing adjustments for audit and compliance purposes
Monitor tenant payment activity and support basic accounts receivable follow up when needed
Collaborate with property management, accounting, and maintenance teams to ensure correct billing data and timely inputs
Requirements:
Minimum of 2 years of experience in billing, accounts receivable, or property management accounting
Experience with commercial real estate billing processes and reconciliation tasks is highly desirable
Strong organizational skills and ability to work independently
Confidence in handling tenant disputes with professionalism and attention to detail
Exceptional attention to accuracy in financial transactions and documentation
Strong proficiency with Microsoft Excel and general accounting processes
Comfortable in a fast-paced environment with high email volume
Highly detail-oriented
Must be able to read, interpret, and apply lease agreement language accurately
Strong communicator with professional writing skills and comfort communicating with tenants via email
Nice to have:
Experience with commercial real estate billing processes and reconciliation tasks is highly desirable
What we offer:
medical, vision, dental, and life and disability insurance