Billing Specialist Job at Brightspeed (Charlotte)

Billing Specialist

Brightspeed

Location:
United States , Charlotte

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Billing Specialist supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments. This position focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release. The role contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts.

Job Responsibility:

Review invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers
Conduct quality assurance checks across all billing cycles to ensure completeness and consistency
Compare invoice data to source systems, billing inputs, or customer contracts to validate correctness
Identify and document billing variances or recurring issues and escalate to the Billing Operations Supervisor or Analyst for resolution
Partner with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing
Maintain records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes
Support end-to-end testing and validation during system updates, migrations, or new product introductions
Participate in process improvement efforts to enhance billing efficiency and data integrity
Provide support to internal stakeholders or customers regarding billing-related questions and corrections
May perform other duties as assigned

Requirements:

Associate degree in Accounting, Finance, or Business Administration, or equivalent experience
1–3 years of experience in billing, accounting, or finance operations (telecommunications or SaaS experience preferred)
Familiarity with enterprise billing systems (e.g., SAP BRIM or similar)
Strong Microsoft Excel skills for data validation and reconciliation
Understanding of billing controls, revenue processes, and audit readiness
High attention to detail and accuracy
Strong organizational and time-management abilities
Excellent communication and teamwork skills
Problem-solving mindset and willingness to learn new systems and processes

Nice to have:

Experience with SAP BRIM or other large-scale billing platforms
Knowledge of telecommunications billing cycles and quality control practices
Exposure to process automation or data analytics tools

What we offer:

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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