Billing Specialist Job at Giacom (Nelson)

Billing Specialist

Giacom

Location:
United Kingdom , Nelson

Category:
Finance

Contract Type:
Not provided

Salary:

25200.00 - 35000.00 GBP / Year

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Job Description:

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We’re looking for a detail-oriented and customer-focused Billing Specialist to join our Premium Assist team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments. You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently. If you're passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.

Job Responsibility:

Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients
Act as a billing partner to clients, managing invoicing and end-user queries with professionalism
Maintain data accuracy by processing completed orders and performing regular billing checks
Support customer profitability through detailed reporting and analysis of billing data
Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems
Monitor billing systems for fraud, compliance, and adherence to metering and billing standards
Build strong client relationships and work closely with suppliers to resolve issues
Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team
Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies

Requirements:

A proactive, flexible approach with strong time management and the ability to adapt to changing priorities
Experience of working in a billing environment
Excellent communication and customer service skills, ideally with experience in a customer-facing role
Strong attention to detail and the ability to interpret written and verbal requirements accurately
A collaborative team player with a professional, customer-focused mindset
Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio
Experience using telecom billing platforms such as aBILLity or Affinity

What we offer:

Investment in your future career with a variety of learning and development opportunities
No dress code
25 days annual leave, plus bank holidays. You'll even get your birthday off, too
A pension plan for your future
Complimentary refreshments in all our offices

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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