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Billing Specialist

United States, Los Angeles 68800.00 - 86000.00 USD / Year · Job Posted April 20, 2026
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Job Description

The Billing Specialist plays a key role in executing daily and month-end billing operations, including invoice preparation, customer account setup and maintenance, credit memo processing, and resolution of billing inquiries. This role supports cross-functional initiatives and continuous process improvements, requiring strong organizational, analytical, and communication skills. The ideal candidate is detail-oriented, highly collaborative, and comfortable working in a dynamic SaaS environment. They will work closely with Finance, Sales, Product Management, and other departments to ensure billing accuracy, compliance, and operational efficiency.

Job Responsibility

  • Prepare and process invoices in accordance with customer contracts and billing schedules
  • Manage SaaS billing processes, including subscription and usage-based billing, implementation services, and portal user changes
  • Maintain and update customer billing accounts with accuracy and timeliness
  • Process credit memos with proper supporting documentation and approvals
  • Investigate and resolve billing discrepancies and customer disputes promptly
  • Partner with the collections team on rebills, PO updates, and payment-related issues
  • Coordinate with Sales, Product, and Renewals to resolve order and billing mismatches
  • Prepare journal entries and perform monthly/quarterly account reconciliations
  • Support internal and external audits, including SOX controls and documentation
  • Document billing processes and contribute to continuous improvement efforts
  • Support ad-hoc billing projects and reporting requests as needed

Requirements

  • Associate or Bachelor's degree in Accounting, Finance, or a related field
  • 3–5 years of billing or accounting experience, preferably in a SaaS or software environment
  • Strong understanding of billing systems and ERP/CRM tools (Zuora, Salesforce CPQ/Billing, NetSuite preferred)
  • Proficient in Microsoft Excel, including pivot tables and VLOOKUPs
  • Strong analytical and problem-solving skills with high attention to detail
  • Excellent communication skills with the ability to collaborate across teams
  • Self-motivated, proactive, and able to manage multiple priorities under tight deadlines
  • Comfortable in a fast-paced, evolving environment with a continuous improvement mindset

What we offer

  • short-term and long-term incentive programs
  • robust offering of benefit and wellness plans

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