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Robert Half Logo Robert Half · Finance

Billing Specialist II

United States, Philadelphia Employment contract · Job Posted June 29, 2026
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Job Description

We are looking for a detail-oriented Billing Specialist II (Contractor) to support customer billing and order-related activities for a Long-term Contract position in Philadelphia, Pennsylvania. This role focuses on setting up billing accounts correctly, maintaining accurate records, and partnering with internal teams and external clients to ensure invoices are processed in line with contract terms. The ideal candidate is organized, service-minded, and comfortable handling billing questions, reconciliations, and issue resolution with a high degree of accuracy.

Job Responsibility

  • Establish and maintain customer billing profiles to support timely and accurate invoice processing
  • Update account billing settings when agreement terms, pricing, or customer requirements change
  • Investigate billing concerns, respond to escalations, and work toward effective resolution of disputed charges
  • Apply sales tax, fees, and other billable items correctly while preserving complete and accurate account documentation
  • Partner with internal departments and client contacts to gather billing information and clarify account-related questions
  • Prepare reconciliations, analyze discrepancies, and identify underlying causes to prevent repeat issues
  • Monitor daily work against service expectations and productivity targets established by the department
  • Communicate billing information clearly and professionally to customer representatives and cross-functional stakeholders
  • Contribute to additional billing, reporting, or administrative tasks as business needs require

Requirements

  • Experience in billing, invoicing, order management, or a related operational support function
  • Strong ability to review account details for accuracy and ensure compliance with contract terms and billing rules
  • Background in researching discrepancies, resolving customer issues, and handling escalated inquiries professionally
  • Working knowledge of reconciliations, account maintenance, and documentation best practices
  • Familiarity with applying sales tax, fees, and other charges within customer billing processes
  • Effective written and verbal communication skills for interaction with clients and internal business partners
  • Ability to manage multiple priorities with moderate supervision while maintaining accuracy and timeliness
  • Proficiency with standard office systems and reporting tools used to track billing activity and performance metrics

What we offer

  • Medical
  • Vision
  • Dental
  • Life insurance
  • Disability insurance
  • 401(k) plan
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