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Robert Half Logo Robert Half · Finance

Billing Specialist II

United States, Philadelphia · Job Posted May 20, 2026
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Job Description

We are looking for a detail-oriented Billing Specialist II to support payment collections and account maintenance for a long-term contract opportunity in Philadelphia, Pennsylvania. This role focuses on customer communication, payment posting, account research, and reporting while helping ensure accurate billing records and timely follow-up on outstanding balances. The ideal candidate is comfortable working in a fast-paced environment, applying collection guidelines, and contributing to strong service and team results.

Job Responsibility

  • Communicate with customers by phone and other channels to discuss balances due, resolve payment-related questions, and support positive account outcomes
  • Review invoices and incoming payments for accuracy, then apply transactions to customer accounts in a timely manner
  • Manage an assigned portfolio of credit and delinquent accounts, including documenting activity and monitoring repayment progress
  • Develop practical payment arrangements based on customer circumstances and follow through on agreed schedules
  • Prepare routine status updates and account reports that highlight delinquency trends, collection activity, and open issues
  • Complete account administration tasks such as updating customer information, processing record changes, and maintaining clean account files
  • Support specialized account situations by handling bankruptcy-related activity, soft no-pay scheduling, and requests tied to agency or customer service workflows
  • Maintain compliance with applicable state and federal collection requirements while following company standards for quality, attendance, and responsiveness

Requirements

  • Experience in billing, collections, accounts receivable, or payment processing within a customer-focused environment
  • Strong verbal and written communication skills with the ability to handle sensitive payment discussions professionally
  • Working knowledge of invoice review, cash posting, account reconciliation, and delinquency follow-up
  • Ability to research account issues, audit details for accuracy, and produce clear reporting
  • Familiarity with collection practices, repayment arrangements, credit account maintenance, and bankruptcy-related processes
  • Proficiency with digital systems and office tools used for documentation, reporting, and account tracking
  • Dependable attendance and flexibility to work variable schedules, including evenings, weekends, and overtime when needed

What we offer

  • Medical
  • Vision
  • Dental
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Free online training
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