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Robert Half Logo Robert Half · Finance

Billing Specialist II

United States, Philadelphia Employment contract · Job Posted June 01, 2026
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Job Description

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.

Job Responsibility

  • Communicate with customers by phone and other channels to address payment questions, discuss overdue balances, and support resolution of account issues
  • Review invoice payments for accuracy, apply funds to the appropriate customer accounts, and help ensure billing records remain current
  • Work with customers to establish practical repayment arrangements based on their financial circumstances and account status
  • Prepare and distribute regular account status updates, including reporting on delinquent balances and ongoing collection activity
  • Maintain assigned account records by updating customer information, documenting actions taken, and processing necessary record changes
  • Support specialized account handling activities such as bankruptcy-related cases, soft no-pay scheduling, and agency or customer service workflow requests
  • Coordinate account updates with external collection partners, including submitting requests to remove accounts when appropriate
  • Research account discrepancies, assist with audits, and complete additional administrative or financial tasks as assigned
  • Follow applicable state and federal collection requirements while meeting attendance, scheduling, and workload expectations, including overtime when needed

Requirements

  • Experience in billing, collections, accounts receivable, payment processing, or a related financial support role
  • Strong verbal and written communication skills with the ability to handle customer interactions professionally and effectively
  • Ability to review account activity accurately, post payments, and maintain detailed documentation with close attention to detail
  • Working knowledge of delinquency management, repayment arrangements, and customer account maintenance practices
  • Familiarity with compliance expectations related to collection activity, including applicable state and federal regulations
  • Proficiency in reporting, research, and basic auditing tasks within a fast-paced administrative or financial environment
  • Dependable attendance, schedule flexibility, and willingness to support evenings, weekends, or overtime as business needs require

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
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