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Billing Services Coordinator

United States, Fayetteville · Job Posted July 03, 2026
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Job Description

Cape Fear Orthopaedic Clinic/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Billing Services Coordinator to join our team in Fayetteville, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? A Billing Services Coordinator is an intermediate level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Billing Services Coordinators have excellent customer service skills. Billing Services Coordinators learn new things – a lot! The Billing Services Coordinator multitasks in multiple computer programs each day.

Job Responsibility

  • Collect all money due at the time of service
  • Convert referrals into evaluations
  • Schedule patient visits
  • Customer Service
  • Create an inviting clinic atmosphere
  • Make all welcome calls
  • Monitor and influence arrival rate through creation of a great customer experience
  • Manage schedule efficiently
  • Manage document routing
  • Manage personal overtime
  • Manage non-clinical documentation
  • Manage deposits
  • Manage caseload, D/C candidate, progress note, and insurance reporting
  • Monitor clinic inventory
  • Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates
  • Complete quarterly compliance training

Requirements

  • High School Diploma or equivalent
  • Communication skills – must be able to relate well to Business Office and Field leadership
  • Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
  • 1+ years with 3 preferable experience in Revenue Cycle, Medicare, and Commercial Insurance in a high‐production environment
  • Claim Follow-Up: Researching, tracking, and resolving unpaid, denied, or pending claims with insurance companies
  • Understanding of Medicare, Medicaid, and commercial insurance reimbursement processes
  • Strong verbal and written communication for negotiating with insurance payers and patients
  • Ability to use Electronic Health Record (EHR) systems, medical billing software, and Microsoft Office
  • High attention to detail and ability to handle stressful situations

What we offer

  • Annual paid Charity Day to give back to a cause meaningful to you
  • Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
  • 3-week Paid Time Off plus paid holidays
  • 401K + company match

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