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Cape Fear Orthopaedic Clinic/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Billing Services Coordinator to join our team in Fayetteville, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? A Billing Services Coordinator is an intermediate level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Billing Services Coordinators have excellent customer service skills. Billing Services Coordinators learn new things – a lot! The Billing Services Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner; Schedules new referrals received by fax or by telephone from patients, physician offices as needed; Verifies insurance coverage for patients as needed; Collects patient payments as needed; Maintains an orderly and organized front office workspace; Other duties as assigned. The Billing Services Coordinator - I (BSC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The BSC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Job Responsibility:
Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service
Create an inviting clinic atmosphere
Make all welcome calls
Monitor and influence arrival rate through creation of a great customer experience
Practice Management
Manage schedule efficiently
Manage document routing
Manage personal overtime
Manage non-clinical documentation
Manage deposits
Manage caseload, D/C candidate, progress note, and insurance reporting
Monitor clinic inventory
Training
Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates
Complete quarterly compliance training
Requirements:
High School Diploma or equivalent
Communication skills – must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills
1+ years with 3 preferable experience in Revenue Cycle, Medicare, and Commercial Insurance in a high‐production environment
Claim Follow-Up: Researching, tracking, and resolving unpaid, denied, or pending claims with insurance companies
Understanding of Medicare, Medicaid, and commercial insurance reimbursement processes
Strong verbal and written communication for negotiating with insurance payers and patients
Ability to use Electronic Health Record (EHR) systems, medical billing software, and Microsoft Office
High attention to detail and ability to handle stressful situations
What we offer:
Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance