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Alter Domus Logo Alter Domus · Finance

Billing Senior Manager

India, Hyderabad · Job Posted June 16, 2026
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Job Responsibility

  • Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction
  • Serve as primary operational interface between BMT and LoB Leadership, managing billing execution, escalations, and continuous improvement for central billed invoices
  • Own end-to-end billing performance for a LoB: SLA compliance, error rate, client satisfaction
  • Supervise team leads and billing specialists ensuring workload balance, quality standards, and productivity targets
  • Manage daily/weekly operational planning: workload allocation, quarter-end smoothing, absence coverage
  • Conduct weekly team meetings and monthly performance reviews
  • Escalate operational issues if unresolved at team level
  • Serve as primary operational contact for LoB Leaders on billing matters
  • Attend monthly LoB leadership meetings to review billing performance, escalations, process improvements
  • Coordinate with LoB operations teams on data submission quality, timing, and exception handling
  • Partner with LoB commercial teams on pricing changes, contract amendments, client-specific requirements
  • Manage LoB SME secondment: onboarding, knowledge transfer planning, performance feedback, return transition
  • Oversee client escalations (pricing disputes, contract interpretation, service delivery issues)
  • Coordinate with LoB Leaders on client-facing escalations requiring commercial judgment
  • Coordinate approval of complex pricing exceptions and high-value invoice adjustments
  • Maintain escalation log and trend analysis
  • report monthly to Group Treasurer and LoB Leaders
  • Ensure client satisfaction maintained during BMT transition
  • Identify LoB-specific process improvement opportunities based on error root causes, cycle time bottlenecks
  • Partner with QA Manager on LoB-specific quality initiatives and training needs
  • Lead lessons-learned reviews post-quarter-end and post-wave stabilization
  • Contribute LoB-specific insights to Wave 2/3 design refinements
  • Prepare weekly operational reports for BMT Head (volume, SLA, errors, escalations)
  • Prepare monthly LoB-specific dashboards for LoB Leaders (performance vs. targets, trends, issues)
  • Participate in Steering Committee meetings representing APAC & DCM operational status
  • Support Stage-Gate reviews with evidence-based performance data

Requirements

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • MBA preferred
  • 10-15 years finance operations or billing management experience, with at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
  • Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
  • Strong stakeholder management and client relationship skills (comfort interfacing with senior LoB Leaders and executive clients)
  • Experience managing operations in multi-currency, multi-jurisdictional environment preferred
  • SAP4HANA knowledge preferred
  • Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
  • Financial services or professional services industry experience strongly preferred

What we offer

  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location
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