Billing & Operations Specialist

• Review, validate, and process customer and vendor purchase order requests while ensuring financial accuracy and compliance with company guidelines
• Manage the full lifecycle of customer and vendor POs, including tracking statuses, processing extensions, cancellations, and closures, and maintaining accurate records
• Act as the primary point of contact for customer and vendor inquiries related to purchase orders, billing, and financial processing
• Identify, troubleshoot, and resolve PO exceptions or discrepancies, escalating issues when necessary and collaborating with internal stakeholders to ensure timely resolution
• Review and reconcile pass-through costs, invoices, fees, credits, and related financial data to ensure accurate billing and contract compliance
• Support project setup activities, fee validations, accounts receivable processes, and Oracle budget tracking
• Partner with cross-functional teams to establish and maintain best practices, standardized processes, and policy adherence across cost and revenue administration functions
• Drive continuous process improvement initiatives to enhance operational efficiency, accuracy, and customer experience
• Provide exceptional internal and external customer service while building strong working relationships across departments

• Bachelor’s degree in Business, Finance, Administration, or a related field required
• 0-1 years of experience in operations, financial processing, purchase order administration, or a related field
• Experience with Oracle and Microsoft Office Suite required
• Prior experience with PO management, invoicing, billing, or financial operations preferred
• Strong written and verbal communication skills
• Excellent analytical and problem-solving abilities with a proactive, customer-focused mindset
• High attention to detail with the ability to validate and reconcile financial data accurately
• Strong organizational, time management, and project coordination skills with the ability to manage multiple priorities and deadlines
• Ability to work effectively with employees across varying levels and functional areas in a professional and collaborative manner

Prior experience with PO management, invoicing, billing, or financial operations