Billing Operations Specialist Jobs

Octave

Location:
United States

Category:
Finance

Contract Type:
Not provided

Salary:

23.51 - 27.00 USD / Hour

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Job Description:

This role is ideal for individuals who are passionate about customer service, excel at problem-solving, and thrive in the dynamic environment of a startup. As a key member of our Revenue Cycle team, the Billing Specialist will serve as the primary point of contact for our clients across the nation, managing a moderately high volume of billing-related inquiries. To support our clients in various time zones. The Billing Specialist will report directly to the Revenue Cycle Manager.

Job Responsibility:

Managing a daily high volume of incoming phone calls, live chat, and emails to resolve patient billing inquiries
Complete high volume of verification of benefits daily to ensure timely cost of care communication to patients
Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees
Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries
Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns
Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise
Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals
Communicates effectively with health plans to obtain necessary information and resolve issues
Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution
Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows

Requirements:

Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification, in-network and out-of-network payers, etc.)
Google Suite & Apple MacBook experience preferred
Demonstrated expertise in customer service
Proficient in written communication, live chat, and phone support
Exceptional attention to detail
Superior written and verbal communication skills
High proficiency in multitasking across various systems
Adept at managing high volume of incoming client phone calls related to billing and explanations of benefits
Willingness to undertake tasks beyond the defined role
Ability to handle delicate or sensitive situations with discretion and care
Strong passion for mental health and wellness
Must be eligible to work in the United States without sponsorship now or in the future

Nice to have:

Google Suite & Apple MacBook experience preferred
Strong passion for mental health and wellness

What we offer:

Company sponsored life insurance, disability and AD&D plans
Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
Generous Paid Time Off
Paid parental leave benefits

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Billing Operations Specialist