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Billing Operations Specialist

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Vodafone

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Location:
Ireland , Dublin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Billing Operations Specialist is responsible for operating Billing Assurance controls across the Equinox (Amdocs) platform. Protecting and driving timely, accurate and clear billing processes.

Job Responsibility:

  • Monitor & assure VF Ireland’s billing streams using best practice billing methods across the Equinox post-paid billing platform (e.g. Invoice Quality Assurance, reconciliations, detailed deep dive/data analysis, risk assessments & process reviews)
  • Design, develop and operate Billing Assurance controls to provide assurance of completeness, timeliness and accuracy over Vodafone Ireland’s Billing Processes
  • Initiate & drive appropriate corrective action liaising with other departments and 3rd parties to resolve billing and customer impacting issues)
  • Influence the business to learn from issues identified in the past to avoid repeat occurrences
  • Have strong analytical capabilities to investigate the root cause of anomalies detected as well as the ability to foster cross-functional working relationships to ensure end to end follow up on issues identified
  • Work with cross-functional project teams to deliver new products and services minimising the impact on customers and billing)
  • Carry out reviews & risk assessments of key processes that support VF’s billing to identify improvement opportunities and prioritise Billing activities
  • Drive continuous improvements in Billing efficiencies whilst advocating a positive Billing experience and NPS for all customers
  • Ensure Billing compliance with end-to-end controls and audit recommendations
  • Monitor and manage the performance of VF’s tariff estate
  • Understand the complexity of the tariff model and how these match to the system capabilities and limitations
  • Develop and implement new reports, measures and analysis to support the Billing function ensuring that processes are extended to cover new products & services
  • Drive the Billing strategy and realise improvements by enhancing and automating routine processes and reporting
  • Deliver effective Stakeholder Management and communications
  • Perform ad-hoc requests as required e.g. analysis requests, impact assessments, Billing activities
  • Develop, maintain and publish Key Performance Indicators to measure the completeness accuracy and timeliness of Vodafone Irelands billing processes

Requirements:

  • 3 years’ experience in a Telecommunications Environment
  • Understanding and have knowledge of telecommunications technologies
  • Background in Billing, Billing Assurance, Order Operations or Customer Experience
  • Billing or Billing Assurance experience
  • Excellent influencing and interpersonal skills, with the ability to foster relationships at all levels within the business
  • Experience working within a control environment and have process and governance focus
  • Strong analytical abilities with attention to detail & high levels of accuracy critical in all aspects of the role
  • Highly motivated and a strong passion for identifying issues, investigating and driving them through to resolution
  • Results driven, with strong focus on delivery & time management
  • Proven experience of analysing high volume transactional data
  • Excellent communication skills

Nice to have:

  • Experience in a multinational telecoms company
  • Experience with Amdocs/EVO(SAP)/Nokia Platforms
  • Good financial awareness
  • Knowledge of data mining and statistics
What we offer:
  • Competitive Salary
  • Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
  • Generous Employer Pension contribution
  • Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
  • Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
  • Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
  • 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
  • Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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