Billing Operations Lead Job at Qualia (Austin)

Lead Operations Executive

Join Our Team as an Operations Team Leader! Are you a motivated and organised pr...

Location

United Kingdom , Bromley

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong sense of motivation and initiative
Excellent organisational and customer service skills
Meticulous attention to detail
Ability to adapt in a fast-paced, dynamic environment
Knack for prioritisation
Knowledge of documentary credits (a plus)
Proficiency in Excel and experience with data management tools
Familiarity with MS Office products (Word, PowerPoint, etc.)
Experience with containerized shipments

Job Responsibility

Supervise and support staff members to maintain efficient daily operations
Coordinate task assignments and track progress to meet shipping deadlines and uphold quality standards
Oversee containerized and bulk vessel shipments from start to finish
Ensure compliance with booking schedules and documentation requirements
Tackle issues related to container delays, damages, or misrouting
Foster smooth communication between purchasing and sales teams regarding shipping schedules
Maintain accurate records of purchase orders, sales orders, and shipment statuses
Collaborate with line manager to allocate purchases and shipments effectively
Manage agreed allocations in company's software system (Airtable)
Prepare post-calculation reports (P&L) upon order completion

What we offer

Equal opportunities employer
Inclusive environment
Support for reasonable adjustments

Fulltime

Operational Readiness Lead

Brightspeed has an exciting opportunity for an Operational Readiness Lead specia...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent of 5+ years of Telecommunication Network experience
Passionate about leading people, driving change, and focused on innovating systems and support through collaboration
Strong Project Management skills and experience
Experience and knowledge in the Telecommunications network(s) (Voice, Transport, Metro, Access, In-Home)
Experience with lab and test plan execution
Innovative, strategic thinker and decision maker
Strong problem-solving and execution skills in driving transformation and change

Job Responsibility

Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM) and Enterprise & Wholesale (E&W)
Drive long-term modernization and technical advancement planning for Field Operations programs
Support program operational deployment activities including T-40 planning, deployment logistics, stakeholder support and readiness communications
Lead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategies
Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios
Define operational business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)
Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlines
Chair the daily UAT and ORT testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)
Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive team
Define and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparency

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Operational Readiness Lead

Brightspeed has an exciting opportunity for an Operational Readiness Lead specia...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent of 5+ years of Telecommunication Network experience
Passionate about leading people, driving change, and focused on innovating systems and support through collaboration
Strong Project Management skills and experience
Experience and knowledge in the Telecommunications network(s) (Voice, Transport, Metro, Access, In-Home)
Experience with lab and test plan execution
Innovative, strategic thinker and decision maker
Strong problem-solving and execution skills in driving transformation and change

Job Responsibility

Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM) and Enterprise & Wholesale (E&W)
Drive long-term modernization and technical advancement planning for Field Operations programs
Support program operational deployment activities including T-40 planning, deployment logistics, stakeholder support and readiness communications
Lead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategies
Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios
Define operational business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)
Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlines
Chair the daily UAT and ORT testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)
Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive team
Define and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparency

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Operational Readiness Lead

Brightspeed has an exciting opportunity for an Operational Readiness Lead specia...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent of 5+ years of Telecommunication Network experience
Passionate about leading people, driving change, and focused on innovating systems and support through collaboration
Strong Project Management skills and experience
Experience and knowledge in the Telecommunications network(s) (Voice, Transport, Metro, Access, In-Home)
Experience with lab and test plan execution
Innovative, strategic thinker and decision maker
Strong problem-solving and execution skills in driving transformation and change

Job Responsibility

Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM) and Enterprise & Wholesale (E&W)
Drive long-term modernization and technical advancement planning for Field Operations programs
Support program operational deployment activities including T-40 planning, deployment logistics, stakeholder support and readiness communications
Lead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategies
Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios
Define operational business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)
Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlines
Chair the daily UAT and ORT testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)
Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive team
Define and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparency

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
At least one year in a people management role in an operations function
Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Customer service background and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.

Job Responsibility

Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
Expertly voice your opinion to make things better and seek feedback
Support customers with billing, invoicing, and licensing questions and handle customer escalations
Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.

What we offer

Health coverage
Paid volunteer days
Wellness resources.

Fulltime

Billing Team Lead

As the Billing Team Lead, you will help improve Dialpad’s contract reviews and b...

Location

United States , San Ramon

Salary:

87550.00 - 110725.00 USD / Year

Dialpad

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, accounting, or a related field
5+ years of experience in order management, billing operations, and process improvement
Proficient with NetSuite and billing software (SuiteBilling) and CRM tools (Salesforce), with a demonstrated ability to implement and optimize new systems
Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently
A good command of GSuite and Microsoft Excel skills
Strong analytical skills, attention to detail, exceptional organization and time management skills, and the ability to work autonomously

Job Responsibility

Support the Senior Manager, Billing and Order Management, in overseeing the billing operation, including the contract/sales order review process, ensuring subscriptions are set up accurately in NetSuite for timely and accurate billing for all customers, including new bookings, renewals, usage-based billing, and ad-hoc charges
Collaborate with the Deal Desk, Orders, Sales, FP&A, IT, and Customer Success teams to streamline Order-to-Cash (OTC) processes, improve operational efficiency, and resolve cross-functional issues
Analyze and evaluate existing contract review processes under the guidance of the Senior Manager to identify areas for improvement, streamline workflows, and implement best practices for SOX controls
Perform reconciliation for AR-related general ledger accounts to ensure data integrity against supporting documents and resolve any discrepancies
Develop a deep understanding of the proprietary billing system (CSR) and identify process gaps between CSR and NetSuite to prevent billing discrepancies
Conduct monthly billing flux analysis to identify and explain significant fluctuations compared to prior periods and ensure billing completeness
Support and streamline the end-to-end billing cycle to ensure 100% adherence to month-end closing schedules, consistently meeting or exceeding corporate financial reporting deadlines
Review SFDC Closed Won report on a weekly basis to ensure billing is captured and recorded on time
Lead the pre-invoice lifecycle by meticulously auditing client contracts and investigating billing discrepancies to ensure invoices are accurate, compliant, and fully reconciled before distribution
Maintain a strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models

What we offer

Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential
We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection
Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success

Fulltime

Billing lead lob

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field
MBA preferred
8-12 years finance operations or billing management experience
at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
Strong stakeholder management and client relationship skills
Experience managing operations in multi-currency, multi-jurisdictional environment preferred
SAP4HANA knowledge preferred
Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
Financial services or professional services industry experience strongly preferred

Job Responsibility

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction
Serve as primary operational interface between BMT and LoB Leadership, managing billing execution, escalations, and continuous improvement for central billed invoices
Own end-to-end billing performance for a LoB: SLA compliance, error rate, client satisfaction
Supervise team leads and billing specialists ensuring workload balance, quality standards, and productivity targets
Manage daily/weekly operational planning: workload allocation, quarter-end smoothing, absence coverage
Conduct weekly team meetings and monthly performance reviews
Escalate operational issues if unresolved at team level
Serve as primary operational contact for LoB Leaders on billing matters
Attend monthly LoB leadership meetings to review billing performance, escalations, process improvements
Coordinate with LoB operations teams on data submission quality, timing, and exception handling

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Senior Manager, Billing Operations

As our next Senior Manager, Billing Operations, you’ll lead the global billing t...

Location

United States , Chicago

Salary:

109600.00 - 150700.00 USD / Year

ActiveCampaign

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in billing and order-to-cash operations
At least 5+ years in a leadership role—ideally within the e-commerce, subscription, or fintech industries
Proven success leading global billing operations within a multinational company, demonstrating a deep understanding of international invoicing, health, and compliance
Expertise in ERP and billing platforms, specifically including hands-on experience with NetSuite, Zuora, and Zendesk, to drive platform optimization
Strong knowledge of revenue recognition and billing compliance, ensuring all processes remain accurate and audit-ready
Exceptional analytical and problem-solving skills, with the talent to assess complex payment issues and distill data into clear, actionable strategies
Experience serving diverse segments, including both high-volume SMB consumers and complex reseller channels
Excellent communication and relationship-building skills, with a proven ability to articulate complex financial concepts to stakeholders and nurture high-value partnerships with external payment groups

Job Responsibility

Oversee the billing team and global health of end-to-end billing processes, ensuring timely, accurate, and compliant invoicing across all regions
Lead the charge in optimizing our order-to-cash processes, identifying and removing blockers and manual tasks to achieve operational excellence
Serve as the primary escalation point for billing inquiries and disputes, ensuring the team maintains an excellent customer experience throughout the cycle
Provide process improvement and insight to drive more effective reactions to customer support billing escalations
Monitor billing cycles and manage dunning processes, handling complex exceptions or disputes when escalated by support for deeper analysis
Develop strategies to leverage AI and automation to drive efficiencies and improve billing resolution quality, speed, and customer satisfaction
Cultivate strong cross-functional relationships to ensure billing strategies are perfectly aligned with our broader organizational objectives
Act as the internal expert and champion for billing functionality and strategies, serving as a consultant for both domestic and global methods
Hire, train, and mentor a team that fosters a culture of accountability, collaboration, and continuous professional improvement
Develop the billing operations organization by defining OKRs, clarifying priorities, and driving results through dedicated mentorship and coaching

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO
Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Fulltime

Billing Operations Lead

Qualia

Location:
United States , Austin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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