Billing Operations Lead Job at Qualia (Austin)

Product Operations Manager, Billing

We're looking for a Billing Operations Manager to lead and elevate our Billing O...

Location

Estonia , Tallinn

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

Effective people manager who can lead operational specialists and collaborate across product, development, tax, accounting, and other teams
Strong experience managing billing operations or similar finance-operations functions at scale, ideally across multiple markets
Skilled at building, optimising, and standardising business processes, with attention to accuracy, compliance, and efficiency
Understand both the technical and functional aspects of billing systems and can quickly diagnose and resolve complex billing issues
Make data-driven decisions using billing, tax, and financial reports, and communicate clearly when aligning diverse stakeholders

Job Responsibility

Lead and develop the Billing Operations team, providing guidance and support across technical, procedural, and cross-functional billing topics
Create, implement, and enforce billing procedures, policies, and best-practice processes
Align local markets and HQ teams on operational matters to ensure consistency, clarity, and shared success
Monitor, improve, and troubleshoot billing processes and systems to ensure timely, accurate billing operations across product lines
Define, measure, and own operational goals for the team

What we offer

Accelerate your professional growth with unique career opportunities
Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you
Take care of your physical and mental health with our wellness perks
Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge
Connect with colleagues at annual company events and smaller team gatherings
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days

Fulltime

Lead Operations Executive

Join Our Team as an Operations Team Leader! Are you a motivated and organised pr...

Location

United Kingdom , Bromley

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong sense of motivation and initiative
Excellent organisational and customer service skills
Meticulous attention to detail
Ability to adapt in a fast-paced, dynamic environment
Knack for prioritisation
Knowledge of documentary credits (a plus)
Proficiency in Excel and experience with data management tools
Familiarity with MS Office products (Word, PowerPoint, etc.)
Experience with containerized shipments

Job Responsibility

Supervise and support staff members to maintain efficient daily operations
Coordinate task assignments and track progress to meet shipping deadlines and uphold quality standards
Oversee containerized and bulk vessel shipments from start to finish
Ensure compliance with booking schedules and documentation requirements
Tackle issues related to container delays, damages, or misrouting
Foster smooth communication between purchasing and sales teams regarding shipping schedules
Maintain accurate records of purchase orders, sales orders, and shipment statuses
Collaborate with line manager to allocate purchases and shipments effectively
Manage agreed allocations in company's software system (Airtable)
Prepare post-calculation reports (P&L) upon order completion

What we offer

Equal opportunities employer
Inclusive environment
Support for reasonable adjustments

Fulltime

Operational Readiness Lead

Brightspeed has an exciting opportunity for an Operational Readiness Lead specia...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent of 5+ years of Telecommunication Network experience
Passionate about leading people, driving change, and focused on innovating systems and support through collaboration
Strong Project Management skills and experience
Experience and knowledge in the Telecommunications network(s) (Voice, Transport, Metro, Access, In-Home)
Experience with lab and test plan execution
Innovative, strategic thinker and decision maker
Strong problem-solving and execution skills in driving transformation and change

Job Responsibility

Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM) and Enterprise & Wholesale (E&W)
Drive long-term modernization and technical advancement planning for Field Operations programs
Support program operational deployment activities including T-40 planning, deployment logistics, stakeholder support and readiness communications
Lead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategies
Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios
Define operational business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)
Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlines
Chair the daily UAT and ORT testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)
Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive team
Define and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparency

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Operational Readiness Lead

Brightspeed has an exciting opportunity for an Operational Readiness Lead specia...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent of 5+ years of Telecommunication Network experience
Passionate about leading people, driving change, and focused on innovating systems and support through collaboration
Strong Project Management skills and experience
Experience and knowledge in the Telecommunications network(s) (Voice, Transport, Metro, Access, In-Home)
Experience with lab and test plan execution
Innovative, strategic thinker and decision maker
Strong problem-solving and execution skills in driving transformation and change

Job Responsibility

Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM) and Enterprise & Wholesale (E&W)
Drive long-term modernization and technical advancement planning for Field Operations programs
Support program operational deployment activities including T-40 planning, deployment logistics, stakeholder support and readiness communications
Lead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategies
Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios
Define operational business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)
Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlines
Chair the daily UAT and ORT testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)
Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive team
Define and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparency

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Operational Readiness Lead

Brightspeed has an exciting opportunity for an Operational Readiness Lead specia...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent of 5+ years of Telecommunication Network experience
Passionate about leading people, driving change, and focused on innovating systems and support through collaboration
Strong Project Management skills and experience
Experience and knowledge in the Telecommunications network(s) (Voice, Transport, Metro, Access, In-Home)
Experience with lab and test plan execution
Innovative, strategic thinker and decision maker
Strong problem-solving and execution skills in driving transformation and change

Job Responsibility

Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM) and Enterprise & Wholesale (E&W)
Drive long-term modernization and technical advancement planning for Field Operations programs
Support program operational deployment activities including T-40 planning, deployment logistics, stakeholder support and readiness communications
Lead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategies
Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios
Define operational business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)
Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlines
Chair the daily UAT and ORT testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)
Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive team
Define and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparency

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
At least one year in a people management role in an operations function
Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Customer service background and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.

Job Responsibility

Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
Expertly voice your opinion to make things better and seek feedback
Support customers with billing, invoicing, and licensing questions and handle customer escalations
Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.

What we offer

Health coverage
Paid volunteer days
Wellness resources.

Fulltime

Billing Senior Manager

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field
MBA preferred
8-12 years finance operations or billing management experience
At least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
Strong stakeholder management and client relationship skills
Experience managing operations in multi-currency, multi-jurisdictional environment preferred
SAP4HANA knowledge preferred
Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
Financial services or professional services industry experience strongly preferred

Job Responsibility

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction
Serve as primary operational interface between BMT and LoB Leadership
Manage billing execution, escalations, and continuous improvement for central billed invoices
Operational Leadership (40%): Own end-to-end billing performance for a LoB
Supervise team leads and billing specialists
Manage daily/weekly operational planning
Conduct weekly team meetings and monthly performance reviews
Escalate operational issues
LoB Stakeholder Management (25%): Serve as primary operational contact for LoB Leaders
Attend monthly LoB leadership meetings

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Billing Team Lead

As the Billing Team Lead, you will help improve Dialpad’s contract reviews and b...

Location

United States , San Ramon

Salary:

87550.00 - 110725.00 USD / Year

Dialpad

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, accounting, or a related field
5+ years of experience in order management, billing operations, and process improvement
Proficient with NetSuite and billing software (SuiteBilling) and CRM tools (Salesforce), with a demonstrated ability to implement and optimize new systems
Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently
A good command of GSuite and Microsoft Excel skills
Strong analytical skills, attention to detail, exceptional organization and time management skills, and the ability to work autonomously

Job Responsibility

Support the Senior Manager, Billing and Order Management, in overseeing the billing operation, including the contract/sales order review process, ensuring subscriptions are set up accurately in NetSuite for timely and accurate billing for all customers, including new bookings, renewals, usage-based billing, and ad-hoc charges
Collaborate with the Deal Desk, Orders, Sales, FP&A, IT, and Customer Success teams to streamline Order-to-Cash (OTC) processes, improve operational efficiency, and resolve cross-functional issues
Analyze and evaluate existing contract review processes under the guidance of the Senior Manager to identify areas for improvement, streamline workflows, and implement best practices for SOX controls
Perform reconciliation for AR-related general ledger accounts to ensure data integrity against supporting documents and resolve any discrepancies
Develop a deep understanding of the proprietary billing system (CSR) and identify process gaps between CSR and NetSuite to prevent billing discrepancies
Conduct monthly billing flux analysis to identify and explain significant fluctuations compared to prior periods and ensure billing completeness
Support and streamline the end-to-end billing cycle to ensure 100% adherence to month-end closing schedules, consistently meeting or exceeding corporate financial reporting deadlines
Review SFDC Closed Won report on a weekly basis to ensure billing is captured and recorded on time
Lead the pre-invoice lifecycle by meticulously auditing client contracts and investigating billing discrepancies to ensure invoices are accurate, compliant, and fully reconciled before distribution
Maintain a strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models

What we offer

Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential
We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection
Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success

Fulltime

Billing Operations Lead

Qualia

Location:
United States , Austin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:United States , Austin

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 04, 2026

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