Billing Operations Lead, LHH

LHH

Location:
Canada, Toronto

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We’re looking for a proactive and detail-driven Billing Operations Lead to join our Global Billing Operations team. Reporting to the Global Billing Operations Manager, this hybrid role blends hands-on invoicing responsibilities with people leadership ensuring that billing processes are executed accurately and efficiently while supporting the professional growth of a team of Billing Analysts.

Job Responsibility:

Lead, support, and develop a team of Billing Analysts, fostering a culture of ownership, accountability, and continuous improvement
Manage day-to-day workload allocation of the team, performance check-ins, and skill development planning
Act as the first point of escalation for billing-related issues within the team
Provide excellent customer-centric billing support by partnering with cross-functional teams (Sales, Customer Success, Legal) to maintain a smooth order-to-cash cycle
Prepare and review invoices for high-priority or complex accounts, ensuring accurate and timely submission
Support month-end close activities to ensure GAAP compliance
Provide business and clients with billing and service credit related reporting
Work with local accounts receivable teams to support timely payments from Ezra’s customers
Help further standardize billing processes and documentation across the team
Streamline invoice generation and supplier portal uploads (Ariba, Coupa, Tungsten) to boost efficiency and drive operational excellence
Monitor SLAs, exceptions, and compliance metrics for the billing function to ensure Billing function is providing excellent service to the business and its customers

Requirements:

3–5 years of experience in billing, invoicing, or order-to-cash roles (B2B preferred)
Excellent Excel and billing system skills (e.g., Salesforce, PSA Certinia, JD Edwards or similar platforms)
Highly organized and detail-oriented, to ensure excellent quality and results
Strong communication skills and comfort with stakeholder engagement
Experience mentoring or managing others, even informally
Ability to problem solve independently and quickly
Effective at operating in a fast-paced, high-pressure, deadline-driven environment
A mindset of ownership, curiosity, and continuous improvement
Comfortable with ambiguity, while demonstrating flexibility and resourcefulness
Ability to build trust and relationships quickly

What we offer:

Competitive salary with bonus potential
Your own world-class coach
Regular team social events
Generous annual individual development budget

Additional Information:

Job Posted:
May 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Billing Operations Lead

LHH

Location:Canada, Toronto

Category:Finance

Contract Type:Employment contract