Billing Operations Analyst, KAYAK

KAYAK

Location:
United States, Norwalk, CT

Category:
Finance

Contract Type:
Employment contract

Salary:

70000.00 - 78000.00 USD / Year

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Job Description:

KAYAK is looking for a Billing Operations Specialist! This blended role strikes a balance between operational execution and strategic system enablement. It ensures billing accuracy today - while also driving future automation to free up capacity and scale operations.

Job Responsibility:

Execute global billing in line with customer contracts, generating invoices and credit notes accurately and on time
Handle billing inquiries and resolve issues promptly while coordinating with teams like Sales and Customer Success
Assist with month-end close activities, including revenue estimation, reconciliations, and compliance checks
Monitor billing exceptions and collaborate with IT, Product, or Sales Operations to fix system issues
Support automation projects to streamline billing workflows
Analyze billing data to identify trends and improvement opportunities
Maintain clear documentation and create training resources for billing processes
Participate in audits and compliance activities related to billing controls

Requirements:

Experience in billing, finance, revenue operations, or related functions (2+ years preferred, but all relevant experience considered)
Familiarity with billing or ERP platforms such as Salesforce Billing, NetSuite, or similar
Strong Excel skills (pivot tables, lookup functions) and comfort working with data
Analytical mindset with attention to detail and problem-solving ability
Clear communication skills, able to work well with technical and non-technical teams
Organized and able to manage multiple priorities under deadlines
Knowledge of revenue recognition and SOX compliance is a bonus but not mandatory
Experience with BI tools or SQL is helpful but optional

Nice to have:

Knowledge of revenue recognition and SOX compliance
Experience with BI tools or SQL

What we offer:

Work from (almost) anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Health benefits
Flexible spending account
Retirement benefits
Life insurance
Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
Parental leave benefits
Annual bonus eligibility

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Billing Operations Analyst