Billing Operations Analyst Job at Stytch (Mexico City)

Billing Operations Analyst

Stytch

Location:
Mexico , Mexico City

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This position is needed to be part of the Billing Operations team. Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic. They also have: Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.

Job Responsibility:

Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio's internal billing system and Financial ERP system
Gather and format large raw data sets to assist with customer billing reporting and queries
Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits
Analysis of revenue related balance sheet accounts
Ad hoc customer financial reporting
Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing
Onboard customers to Twilio's internal billing system and Financial ERP system
Participating in external and internal audits, as requested

Requirements:

1-3 years experience in an Operations role
Strong experience in the area of Billings / Revenue / Order to Cash
Demonstrated problem-solving, strong interpersonal and communication skills
Solid experience working with large volume transactions with strong attention to detail
Experience working with Oracle, Zuora and Salesforce is advantageous
Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS
Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience
Excellent written and verbal communication skills in English
Periodic weekend work will also be required for this role

Nice to have:

Proficiency in the Portuguese language

What we offer:

competitive pay
generous time off
ample parental and wellness leave
healthcare
retirement savings program

Additional Information:

Job Posted:
May 10, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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