Billing Operations Analyst Jobs

Billing Operations Analyst

insightsoftware

Location:
United States, Raleigh

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a detail-oriented and analytical Billing Operations Analyst to join our team. In this role, you will be responsible for monitoring and managing order, billing and fulfillment queues. You will be expected to collaborate with cross-functional partners (Sales, Customer Success, Finance and Accounting) to resolve routine customer issues, validating customer contract details and billing rules to ensure accurate invoicing, compliance and actioning account adjustments.

Job Responsibility:

Monitor and manage order, billing and fulfillment queues
Collaborate with cross-functional partners (Sales, Customer Success, Finance and Accounting) to resolve routine customer issues
Validate customer contract details and billing rules to ensure accurate invoicing, compliance and action account adjustments
Collaborate with cross-functional teams to resolve billing issues and discrepancies
Provide support to internal and external stakeholders on billing-related inquiries
Maintain accurate records and documentation to support audits, reporting and compliance requirements
Prepare reports and summaries related to invoices and collections status

Requirements:

Bachelor's degree in Finance, Accounting, Business Administration, or related field
2-4 years of experience in billing operations or a related field
Advanced Excel skills and experience with data analysis tools
Strong analytical and problem-solving abilities
Excellent attention to detail and organizational skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Effective written and verbal communication skills
Knowledge of billing processes and procedures
Understanding of financial reconciliation techniques
Familiarity with regulatory compliance in billing operations

Nice to have:

ERP/CRM Expertise (Netsuite, Salesforce) highly valued
Prior experience in the software industry preferred

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

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