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Billing Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Leeds

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Based in our Leeds office, Capsticks’ finance team provides the firm’s transactional and financial accounting services. This is a varied role covering several aspects of the day to day running of a busy law firm Billing team.

Job Responsibility:

  • End to end ownership of chosen sector billing processes, ensuring timely and accurate completion against target whilst supporting business growth
  • Direct supervision of a team of Billing Assistants, providing an environment to inspire and deliver continuous improvement, with a focus to consistently achieve against KPIs, and maintain deadlines
  • Supporting the Head of Billing and FA in the management of WIP lock up within the business, liaising directly with Client Partners and Heads of Division to optimise conversion rates
  • Consistent monitoring and development of internal end to end billing processes ensuring scalable, robust processes are implemented
  • Generating reports, attending HOD/SMT meetings, liaising with the wider business whilst supervising the billing team on their sector WIP to reduce lock up days across the business
  • Coordinate and oversee the distribution and return of the pre-bills ensuring maximum recovery rates, timely and effective billing processes in line with deadlines
  • Ensure the shared mailbox is effectively managed, requests and queries are categorised and responded to in a timely, manner, manage the prioritisation of resource during busy periods
  • Monitor the team performance against target throughout the month, ensure that WIP conversion rates are maintained, and any unbilled WIP/non returns followed up, with an aim to improve month on month conversion and reduce blockages in the OTC cycle
  • Liaise directly with partners and fee earners to ensure the correct charge rates are allocated to the clients / matters, and billing processes are aligned with any SLAs
  • Managing discounts and rebates, liaising with the fee earners to agree the amounts and then the cashiers to ensure it is paid electronically and promptly
  • Liaise directly with the Credit Control team to ensure any OTC blockages within billing processes are identified and corrected in line with client requirements
  • Manage end to end any escalated or confidential queries, provide any MI and/or audit response as required, ensure any proposals for correction are robust and considered, supervise the correction or remedial action, sign off upon completion and provide communication to partners and clients in support of findings in a timely effective manner
  • Maintaining, billing and monitoring annual fixed fee contracts, providing timely and effective tracking reports to the client lead, advising on management of time and profitability
  • Ensuring time write-offs are correctly authorised as per company policy and promptly effected
  • Liaising with cashiers and credit control in relation to payment queries
  • Producing relevant MI for fee earners, partners and clients showing levels of billings appropriately analysed as required
  • Supervise the generation of credit notes, ensure the central register is maintained in a timely manner, that reversal procedures are robust and residual WIP is identified and dealt with appropriately
  • Analysing the generation of credit notes each period from the central register, with an aim to reduce volume/error rates, ensure lessons learnt are communicated, and where possible improvements development, ultimately to reduce waste within the department
  • Ensuring VAT rules are correctly interpreted and applied
  • Liaising with the Finance Administration team to ensure clients and matters are correctly set-up and billed on time
  • Escalating/resolving any issues that may hinder the billing process

Requirements:

  • Previous experience of working in a legal accounting environment or Billing environment
  • Previous experience of supervising a team
  • Strong administration and organisational skills
  • Excellent attention to detail
  • Strong Excel skills
  • Self-disciplined and the ability to prioritise workloads independently to tight deadlines
  • Excellent communication skills
  • Ability to work independently and as part of a wider team
  • The ability to work calmly under pressure
What we offer:
  • Competitive Salary & Benefits
  • Hybrid Working
  • We value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential
  • We are committed to providing equal opportunities for all
  • We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success

Additional Information:

Job Posted:
March 18, 2026

Work Type:
Hybrid work
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