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Billing Manager

alterdomus.com Logo

Alter Domus

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Location:
India , Hyderabad

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Supervise and coach a team of billing senior officers ensuring timely, accurate invoice processing while maintaining quality standards and operational efficiency. Act as first-line escalation point and performance manager, fostering team development and collaboration.

Job Responsibility:

  • Supervise and coach a team of billing senior officers ensuring timely, accurate invoice processing while maintaining quality standards and operational efficiency
  • Act as first-line escalation point and performance manager, fostering team development and collaboration
  • Team Leadership & Supervision: Supervise 6-8 billing specialists with daily work allocation and prioritization
  • Hold daily stand-ups (15 min) reviewing workload, blockers, and priorities
  • Monitor individual and team productivity, quality, and cycle time metrics
  • Provide real-time coaching and guidance on complex invoices or process questions
  • Foster collaborative team culture with knowledge sharing and peer support
  • Performance Management: Set individual performance goals aligned with BMT objectives
  • Deliver mid-year and annual performance reviews with development feedback
  • Quality Review & Escalation Handling: Conduct first-line quality review on sampled invoices before delivery
  • Cross check high-value invoices or complex pricing scenarios
  • Handle escalations from billing officers on technical or policy questions
  • Operational Planning & Coordination: Manage team workload distribution balancing volume, complexity, and skill levels
  • Adjust staffing for quarter-end peaks, absences, and training needs
  • Coordinate with other Team Leads on cross-LoB support during surges
  • Support wave go-lives with stabilization oversight and issue triage
  • Training & Development: Onboard new team members with hands-on job shadowing and mentoring
  • Identify skill gaps and coordinate training interventions
  • Share best practices and lessons learned within team
  • Support Training Specialist with scenario development and case studies

Requirements:

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • 5-7 years billing or finance operations experience
  • 2-3 years supervisory or team lead experience (managing 5+ people)
  • Deep technical knowledge of billing processes, pricing models, and SAP
  • Strong people management and coaching skills
What we offer:
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Additional Information:

Job Posted:
February 01, 2026

Work Type:
Hybrid work
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