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Billing lead lob

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Alter Domus

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Location:
India , Hyderabad

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction. Serve as primary operational interface between BMT and LoB Leadership, managing billing execution, escalations, and continuous improvement for central billed invoices.

Job Responsibility:

  • Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction
  • Serve as primary operational interface between BMT and LoB Leadership, managing billing execution, escalations, and continuous improvement for central billed invoices
  • Own end-to-end billing performance for a LoB: SLA compliance, error rate, client satisfaction
  • Supervise team leads and billing specialists ensuring workload balance, quality standards, and productivity targets
  • Manage daily/weekly operational planning: workload allocation, quarter-end smoothing, absence coverage
  • Conduct weekly team meetings and monthly performance reviews
  • Escalate operational issues if unresolved at team level
  • Serve as primary operational contact for LoB Leaders on billing matters
  • Attend monthly LoB leadership meetings to review billing performance, escalations, process improvements
  • Coordinate with LoB operations teams on data submission quality, timing, and exception handling
  • Partner with LoB commercial teams on pricing changes, contract amendments, client-specific requirements
  • Manage LoB SME secondment: onboarding, knowledge transfer planning, performance feedback, return transition
  • Oversee client escalations (pricing disputes, contract interpretation, service delivery issues)
  • Coordinate with LoB Leaders on client-facing escalations requiring commercial judgment
  • Coordinate approval of complex pricing exceptions and high-value invoice adjustments
  • Maintain escalation log and trend analysis
  • report monthly to Group Treasurer and LoB Leaders
  • Ensure client satisfaction maintained during BMT transition
  • Identify LoB-specific process improvement opportunities based on error root causes, cycle time bottlenecks
  • Partner with QA Manager on LoB-specific quality initiatives and training needs
  • Lead lessons-learned reviews post-quarter-end and post-wave stabilization
  • Contribute LoB-specific insights to Wave 2/3 design refinements
  • Prepare weekly operational reports for BMT Head (volume, SLA, errors, escalations)
  • Prepare monthly LoB-specific dashboards for LoB Leaders (performance vs. targets, trends, issues)
  • Participate in Steering Committee meetings representing APAC & DCM operational status
  • Support Stage-Gate reviews with evidence-based performance data

Requirements:

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • MBA preferred
  • 8-12 years finance operations or billing management experience
  • at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
  • Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
  • Strong stakeholder management and client relationship skills
  • Experience managing operations in multi-currency, multi-jurisdictional environment preferred
  • SAP4HANA knowledge preferred
  • Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
  • Financial services or professional services industry experience strongly preferred
What we offer:
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Additional Information:

Job Posted:
January 03, 2026

Work Type:
On-site work
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