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The Senior Billing & Invoicing Officer is responsible for overseeing billing and invoicing operations, ensuring accuracy, compliance, and timely revenue recognition. This role plays a critical part in supporting cash flow, improving billing processes, acting as a subject-matter expert for invoicing policies, systems and customer billing inquiries. The successful candidate will work cross-functionally to resolve billing issues, implement process improvements, and maintain high standards of financial accuracy and customer satisfaction.
Job Responsibility:
Prepare, review, and issue accurate invoices in accordance with contracts, tuition fees and other income activities based on pricing terms, and service agreements
Manage billing scenarios, including milestone billing, recurring invoices, adjustments, credits, revenue and discounts reconciliation and rebates
Ensure invoicing is completed within established timelines according to governance
Ensure billing activities comply with company policies, accounting standards, and contractual requirements
Support monthly revenue and discounts recognition in alignment with applicable accounting standards as part of the month’s closing process (i.e. IFRS 15)
Proceed with bad debt calculation in alignment with applicable accounting standards as part of the month’s closing process (i.e. IFRS 9)
Maintain accurate billing documentation and audit-ready records
Act as a key point of contact for escalated billing and invoicing inquiries
Investigate and resolve invoice discrepancies in a professional manner
Investigate tickets in Halo ticketing system
Support implementation and optimization of billing systems and ERP tools
Contributes to the development and documentation of billing procedures and internal controls
Prepare billing-related reports, reconciliations, and variance analysis
Provide insights into billing trends, aging, and potential revenue risks
Requirements:
Bachelor’s degree in finance, Accounting, Business Administration, or a related field
5+ years of experience in billing, invoicing, or order-to-cash functions
Proven experience handling complex billing structures and high transaction volumes
Strong understanding of accounting principles related to billing and revenue recognition
Experience working with ERP and billing systems (e.g., SAP, JDE, Oracle, or similar)
Advanced MS Office user (Excel, Word, PowerPoint)
Strong attention to detail
Ability to multitask and organize
Good interpersonal skills
Adaptability and accountability
Customer service attitude towards internal customers