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Billing Data Analyst

· Job Posted April 20, 2026
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Job Description

We are seeking a Billing Data Analyst to join our Billing and Data team. You will play a key role in analyzing financial performance, billing behavior, risk trends, and support operations. Your work will help drive better decision-making, reduce financial risks, and improve billing efficiency across all products. This role combines analytical rigor, statistical thinking, and cross-functional collaboration.

Job Responsibility

  • Monitor, analyze, and report on key billing and support performance indicators and emerging trends
  • Build and maintain data pipelines to ensure accurate, timely, and reliable data delivery
  • Apply statistical methods to project scenarios, assess “what-if” outcomes, and anticipate financial risks
  • Run A/B tests and experiments to evaluate billing and support strategies
  • Collaborate with cross-functional teams (Billing, Support, Finance, Product, Marketing) to align processes with risk-mitigation goals
  • Analyze the impact of marketing and product changes on billing outcomes, risk behavior, and customer support metrics
  • Provide actionable recommendations to improve billing performance and reduce disputes, churn, and operational inefficiencies
  • Document analyses, workflows, and data logic to ensure clarity and consistency

Requirements

  • Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, or a related field
  • Experience as a Data Analyst, ideally within fintech, subscription products, billing, or customer support
  • Strong SQL skills
  • Experience with popular BI tools such as Tableau, Looker, or similar
  • Experience with Python or R
  • Solid understanding of statistical analysis, forecasting, and scenario modeling
  • Experience running A/B tests and interpreting experiment results
  • Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment
  • Strong communication skills, with the ability to explain findings to both technical and non-technical stakeholders
  • Curiosity, ownership mindset, and the discipline to maintain high-quality data work

Nice to have

  • Experience with BigQuery, ClickHouse, or any cloud data warehouse
  • Basic Python knowledge for data cleaning or simple analysis
  • Exposure to subscription businesses or payment systems
  • Understanding of disputes, chargebacks, declines, or fraud signals
  • Familiarity with DBT or data quality frameworks

What we offer

  • Remote Work Environment
  • Unlimited PTO
  • Paid National Holidays
  • Company-provided MacBook
  • Flexible Independent Contractor Agreement
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