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We are looking for a Zuora Billing & CPQ System Admin to take ownership of our subscription billing and quoting systems. This role focuses on maintaining, debugging, and enhancing our Salesforce–Zuora ecosystem to ensure reliable subscription management, accurate billing, compliant order forms, and seamless system integrations. You will work closely with Finance, Sales Operations, and IT as a key technico-functional partner, combining strong configuration expertise with the ability to optimize and scale billing and quoting processes.
Job Responsibility:
Maintain and enhance Salesforce CPQ / Quotes (CPQX) configurations and customizations
Develop, debug, and support Apex classes, Visualforce pages, SOQL queries, Flows, validation rules, and approval processes
Manage complex custom fields, dependencies, filters, and pricing logic
Maintain plugins and custom logic (e.g., billing entity selection at quote creation)
Ensure order forms accurately reflect quote and billing information
Develop and troubleshoot SOQL-based data extraction, conditional logic for pricing, billing, and contractual data, page layouts and formatting
Improve discount validation and quote approval workflows
Maintain Salesforce → Zuora integration and troubleshoot sync issues
Investigate and resolve data consistency and integration issues in collaboration with Data Integration teams
Maintain and support Zuora Billing configuration: product catalog, rate plans, and charge models, subscription lifecycle (new subscriptions, amendments, renewals)
Support subscription management and billing operations
Troubleshoot billing issues in collaboration with Finance teams
Ensure alignment between Salesforce quoting and Zuora billing behavior
Create and maintain clear, up-to-date technical documentation covering configurations, integrations, workflows, and billing processes
Act as a technical partner to Finance and Revenue Operations
Perform root-cause analysis on production issues
Support system improvements and change management initiatives
Requirements:
Experience with quote customization, pricing and discount logic
Approval workflows, custom quote objects, and plugins
Hands-on experience with Apex, Visualforce, SOQL, Flows, and approval processes
Experience with subscription billing platforms (e.g., Zuora, Recurly, Stripe Billing)
Strong understanding of subscription-based business models