Billing Coordinator I Job at Aflac (Columbia)

Billing Coordinator I

Aflac

Location:
United States , Columbia

Category:
Finance

Contract Type:
Not provided

Salary:

50000.00 - 70000.00 USD / Year

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Job Description:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Job Responsibility:

Oversees multiple group accounts and their members, focusing on premium accounting and billing
Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies
Manages and reconciles suspense accounts for assigned blocks
Collaborates with external and internal partners to ensure accurate premium payments and applications
Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments
Reports the financial status of group accounts to internal and external partners
Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively
act as a liaison with other internal departments as needed
Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices
Build and maintains positive relationships with internal and external clients
Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities
Performs other duties as assigned

Requirements:

Bachelor's Degree in a related field
at least one year of job-related work experience in the insurance and/or financial industry
Solid presentation, negotiation, and customer service abilities
Solid analytical and problem-solving skills
Solid interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac’s clients

Nice to have:

Knowledge of payroll account management
Experience with billing services
at least one year of experience addressing diverse customer needs

What we offer:

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave
other leaves of absence

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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