Billing & Collections Representative II Job at Rady Children's Hospital-San Diego (San Diego)

Payment Application Representative II

The Payment Application Representative II is responsible for performing more adv...

Location

Philippines , Cebu City

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

2+ years of experience in accounts receivable, cash application, or related finance role
Advanced understanding of payment types and reconciliation practices
Experience working with ERP systems (e.g., NetSuite, SAP, Oracle)
Proficiency in Microsoft Excel and data entry
Strong analytical and problem-solving skills
Excellent attention to detail and organizational ability
Strong interpersonal and communication skills

Job Responsibility

Accurately apply a high volume of customer payments (ACH, credit card, wire transfers, lockbox, checks) to the correct accounts and invoices
Investigate and resolve complex issues including misapplied payments, short pays, overpayments, and unapplied cash
Research customer account discrepancies and communicate resolutions with internal teams or clients
Reconcile daily bank deposits and ensure system accuracy
Assist in month-end closing tasks and reporting requirements
Create and maintain documentation of standard procedures and improvements
Train or guide Payment Application Rep I team members when needed
Partner with billing, collections, and customer service departments to resolve open items
Identify process improvement opportunities and participate in system upgrades or automation projects
Maintain confidentiality and compliance with internal controls and audit standards

What we offer

Competitive compensation and benefits package
HMO coverage starting on Day 1 with free dependent coverage
De minimis and allowances
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Fulltime

Patient Access Representative II Audiology

The Patient Access Representative serves as the first point of contact for all p...

Location

United States , Twinsburg

Salary:

16.40 - 25.66 USD / Hour

University Hospitals

Expiration Date

Until further notice

Requirements

High School Equivalent / GED (Required)
Associate’s Degree (Preferred)
2+ years Healthcare or customer service (Required)
Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)

Job Responsibility

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments
Assists patients with enrolling and utilizing MyChart
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
Assist with completion of various types of paperwork and forms
Effectively work EPIC workques, worklists and inbasket messages
Schedules referrals and follow-up visits

What we offer

comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings

Fulltime

Ed access representative ii

Coordinates functions associated with visits to the Emergency Department. Monito...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma
1 year related work experience in an administrative office or customer service field
Or equivalent combination of education and experience

Job Responsibility

Coordinates functions associated with visits to the Emergency Department
Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner
Facilitate workflow in the department by supporting clinical staff
Greets patients to initiate positive experience, requests patient identification, collects and verifies patient demographic and financial information
Initiates the ED medical/financial record and identifies forms needed for specific ED visit
Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately
Performs duties and achieves and maintains proficiency in the provision of excellent customer service, accuracy of data, and efficiency of work
Coordinates daily efforts to edit and correct registration and billing errors during full registration process
Identifies ways to reduce follow-up, repetitive or corrective work
Utilizes eRecord programs to facilitate workflow

Fulltime

ED Access Representative II

Coordinates functions associated with visits to the Emergency Department. Monito...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma
1-year related work experience in an administrative office or customer service field
Or equivalent combination of education and experience

Job Responsibility

Coordinates functions associated with visits to the Emergency Department
Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner
Facilitate work flow in the department by supporting clinical staff
Greets patients to initiate positive experience, requests patient identification, collects and verifies patient demographic and financial information
Initiates the ED medical/financial record and identifies forms needed for specific ED visit
Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately
Performs duties and achieves and maintains proficiency in the provision of excellent customer service, accuracy of data, and efficiency of work
Coordinates daily efforts to edit and correct registration and billing errors during full registration process. Identifies ways to reduce follow-up, repetitive or corrective work
Utilizes eRecord programs to facilitate workflow
Manages patient tracking system, ensuring correct location of patients within ED

Fulltime

ED Access Representative II

Coordinates functions associated with visits to the Emergency Department. Monito...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1-year related work experience in an administrative office or customer service field required
Or equivalent combination of education and experience
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Medical terminology experience preferred

Job Responsibility

Coordinates functions associated with visits to the Emergency Department
Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner
Facilitate work flow in the department by supporting clinical staff
Greets patients to initiate positive experience, requests patient identification, collects and verifies patient demographic and financial information
Initiates the ED medical/financial record and identifies forms needed for specific ED visit
Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately
Performs duties and achieves and maintains proficiency in the provision of excellent customer service, accuracy of data, and efficiency of work
Coordinates daily efforts to edit and correct registration and billing errors during full registration process
Identifies ways to reduce follow-up, repetitive or corrective work
Utilizes eRecord programs to facilitate workflow

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Ability to remain professional and focused under multiple pressures and demands
Strong organizational skills, reasoning, and problem solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Actively participate in and contribute to the daily operations of the Patient Services Department by identifying improvements to processes, services, and the patient experience

Job Responsibility

Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative acts with compassion and empathy, exercises...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Performs the functions of Patient Account Management for individuals receiving care from the University of Rochester Medical Center (URMC), Highland Hospital (HH), and University of Rochester Medical Facility Group (URMFG)
Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error

Fulltime

Ed Access Representative II

Coordinates functions associated with visits to the Emergency Department. Monito...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma
1-year related work experience in an administrative office or customer service field
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrated skills related to achievement of customer service satisfaction preferred
Medical terminology experience preferred

Job Responsibility

Coordinates functions associated with visits to the Emergency Department
Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner
Facilitate work flow in the department by supporting clinical staff
Greets patients to initiate positive experience, requests patient identification, collects and verifies patient demographic and financial information
Initiates the ED medical/financial record and identifies forms needed for specific ED visit
Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately
Performs duties and achieves and maintains proficiency in the provision of excellent customer service, accuracy of data, and efficiency of work
Coordinates daily efforts to edit and correct registration and billing errors during full registration process
Identifies ways to reduce follow-up, repetitive or corrective work
Utilizes eRecord programs to facilitate workflow

Fulltime

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Billing & Collections Representative II

Job Description

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