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Billing Clerk

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Robert Half

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Location:
United States , Waukesha

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Category:
Office Administration

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented Billing Clerk to join a manufacturing organization in Waukesha, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys resolving transactional issues, supporting post-sales activities, and working with internal teams to ensure accurate billing outcomes. The role focuses on handling customer-related billing requests, reviewing order and contract information, and helping maintain efficient day-to-day support operations in a fast-paced onsite environment.

Job Responsibility:

  • Manage billing-related transactions such as credit adjustments, return authorizations, no-charge part requests, invoice corrections, and rebilling activities with accuracy and timeliness
  • Investigate customer concerns by reviewing account details and coordinating with internal departments to identify appropriate solutions
  • Examine contract terms, track order progress, and address discrepancies that affect billing or transaction completion
  • Monitor shared support queues and contribute to overall team productivity by assisting colleagues with case volume as needed
  • Communicate with customers and internal partners to clarify issues, provide updates, and support issue resolution professionally
  • Maintain accurate records within billing and customer support systems to ensure documentation is complete and current
  • Use business tools such as SAP, Salesforce, and Microsoft Office to process transactions, review data, and support daily workflow
  • Take on additional operational tasks and post-sales support duties as business needs evolve

Requirements:

  • High school diploma or equivalent required
  • At least 2 years of experience in customer service, billing support, order processing, or a related transactional role
  • Practical experience handling billing functions, billing statements, collections support, or computerized billing activities
  • Familiarity with ERP or customer relationship management systems, including SAP and Salesforce, is strongly preferred
  • Strong analytical thinking with the ability to research issues and determine effective resolutions
  • Clear written and verbal communication skills with a detail-oriented approach to customer interactions
  • Strong attention to detail and the ability to manage multiple priorities independently in a fast-paced environment
  • Proficiency with Microsoft Office Suite required
What we offer:
  • Medical
  • Vision
  • Dental
  • Life insurance
  • Disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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