This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for multiple detail-oriented Billing Clerks to join our team in Chattanooga, Tennessee. This long-term contract position requires a dedicated individual with excellent investigative and analytical skills. In this role, you will play a key part in ensuring the accuracy of billing processes and resolving payment-related issues effectively. Advanced technology proficiency required, especially Microsoft Excel!
Job Responsibility:
Monitor and investigate billing exceptions caused by partner policy interface issues, ensuring prompt resolution
Perform root cause analysis and implement corrective actions to ensure payments are accurately applied to customer accounts
Analyze and address policy health exceptions to maintain compliance and accuracy
Review credit card decline reports, categorize issues, and take appropriate actions to resolve them
Investigate credit card chargebacks and respond to institutions in a timely manner
Collaborate with vendors to maintain compliance with industry standards and best practices
Identify opportunities to streamline billing processes and enhance efficiency
Communicate effectively and provide regular updates on the status of billing activities
Work alongside Process Analysts to manage and resolve payment policy exceptions
Ensure proper application of corrective actions within relevant systems and work products
Requirements:
Strong knowledge of billing functions and processes, including collections and statements
Proficiency in using billing systems and Microsoft Excel
Familiarity with accounts receivable (AR) processes and related financial controls
Excellent analytical and problem-solving skills, with a focus on detail
Ability to manage multiple tasks and work collaboratively in a team environment
Solid understanding of payment policy exceptions and corrective actions
Effective communication skills to liaise with vendors and internal teams
Investigative mindset with the ability to identify root causes and develop solutions
All candidates must undergo drug and background screening for consideration
What we offer:
medical, vision, dental, and life and disability insurance