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Billing clerk

United States, Chattanooga · Job Posted March 14, 2026
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Job Description

We are looking for multiple detail-oriented Billing Clerks to join our team in Chattanooga, Tennessee. This long-term contract position requires a dedicated individual with excellent investigative and analytical skills. In this role, you will play a key part in ensuring the accuracy of billing processes and resolving payment-related issues effectively. Advanced technology proficiency required, especially Microsoft Excel!

Job Responsibility

  • Monitor and investigate billing exceptions caused by partner policy interface issues, ensuring prompt resolution
  • Perform root cause analysis and implement corrective actions to ensure payments are accurately applied to customer accounts
  • Analyze and address policy health exceptions to maintain compliance and accuracy
  • Review credit card decline reports, categorize issues, and take appropriate actions to resolve them
  • Investigate credit card chargebacks and respond to institutions in a timely manner
  • Collaborate with vendors to maintain compliance with industry standards and best practices
  • Identify opportunities to streamline billing processes and enhance efficiency
  • Communicate effectively and provide regular updates on the status of billing activities
  • Work alongside Process Analysts to manage and resolve payment policy exceptions
  • Ensure proper application of corrective actions within relevant systems and work products

Requirements

  • Strong knowledge of billing functions and processes, including collections and statements
  • Proficiency in using billing systems and Microsoft Excel
  • Familiarity with accounts receivable (AR) processes and related financial controls
  • Excellent analytical and problem-solving skills, with a focus on detail
  • Ability to manage multiple tasks and work collaboratively in a team environment
  • Solid understanding of payment policy exceptions and corrective actions
  • Effective communication skills to liaise with vendors and internal teams
  • Investigative mindset with the ability to identify root causes and develop solutions
  • All candidates must undergo drug and background screening for consideration

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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