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We are looking for a meticulous and analytical Billing Clerk to join our team in Chattanooga, Tennessee. In this long-term contract position, you will play a vital role in ensuring accuracy and efficiency in billing processes while identifying and resolving discrepancies. This role requires someone who is detail-oriented, proactive, and capable of both independent work and collaboration with a team.
Job Responsibility:
Investigate billing exceptions arising from partner policy interface issues and identify corrective actions
Conduct root cause analysis to ensure payments are accurately applied to customer accounts
Resolve policy health exceptions with thorough analysis and effective solutions
Categorize credit card declines into actionable categories based on detailed report reviews
Address credit card chargebacks by investigating and responding promptly to financial institutions
Collaborate with vendors to maintain compliance with billing industry standards and practices
Enhance operational efficiency by identifying opportunities to streamline billing activities
Provide clear and timely communication regarding the status of billing activities and resolutions
Ensure all corrective actions are accurately documented within appropriate systems and work products
Requirements:
Proven experience in billing functions and processes, including invoicing and account management
Proficiency in managing billing systems and generating accurate billing statements
Strong knowledge of accounts receivable (AR) procedures and practices
Advanced skills in Microsoft Excel for data analysis and reporting
Ability to investigate and resolve billing discrepancies with a methodical approach
Excellent organizational and time management skills to handle multiple tasks effectively
Strong communication skills to interact with vendors and internal teams
Familiarity with industry standards and compliance related to billing operations
Must be willing to consent to a drug and background screening
What we offer:
medical, vision, dental, and life and disability insurance