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Billing and Enrollment Coordinator

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Robert Half

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Location:
United States , Concord

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented Billing & Enrollment Coordinator to support accurate enrollment processing and billing operations within our Financial Services team in Concord, New Hampshire. This position plays an important role in maintaining member and group account accuracy, assisting customers with billing and eligibility questions, and helping ensure timely resolution of account issues. The ideal candidate brings strong administrative skills, sound judgment, and the ability to work effectively with internal teams, employer groups, and external partners.

Job Responsibility:

  • Enter enrollment information into company systems with a high level of accuracy, ensuring records align with underwriting rules, eligibility standards, and group agreement requirements
  • Respond to questions from internal departments and external clients regarding funding arrangements, eligibility guidelines, and use of the group administration portal
  • Promote adoption of electronic billing by guiding groups through setup, providing education on available features, and addressing issues that affect successful usage
  • Oversee recurring billing activities, including generating invoices, distributing statements, following up on outstanding balances, and applying account actions in accordance with collection practices
  • Prepare account corrections and billing adjustment documentation, and perform audits to verify the accuracy of charges for group risk accounts
  • Review enrollment records and supporting reports to identify inconsistencies, complete eligibility updates, and maintain reliable member data
  • Partner with third-party administrators, employer groups, vendors, and internal stakeholders to reconcile discrepancies and coordinate monthly billing activity
  • Investigate billing and enrollment exceptions, resolve account errors, and provide timely follow-up to customer inquiries

Requirements:

  • Associate’s degree in Business, Communications, General Studies, or a related field, or an equivalent combination of education and relevant experience
  • At least one year of experience in billing, enrollment administration, collections, or a similar support function
  • Proficiency with computer-based systems and strong working knowledge of Microsoft Office applications
  • Ability to manage detailed data entry tasks with accuracy and maintain a high standard of data integrity
  • Experience handling billing statements, account adjustments, or collection-related activities in an administrative environment
  • Strong communication skills with the ability to explain billing or eligibility information clearly to a variety of audiences
  • Ability to analyze reports, identify discrepancies, and coordinate resolutions with internal and external partners
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 10, 2026

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