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The Billing and Contract Coordinator is responsible for the efficient management of member billing processes, contract administration, and the maintenance of accurate membership and financial records in the organization’s database. This role supports the Knoxville Academy of Medicine’s mission by ensuring financial accuracy, timely invoicing, and compliance with internal and external contract standards.
Job Responsibility:
Maintain and update the organization’s membership and billing database
Ensure the accuracy and integrity of member contact, dues, and payment information
Run reports and analyze data for internal decision-making and external reporting
Assist with database upgrades, migrations, or system integrations as needed
Manage the full lifecycle of the annual membership dues process, including preparation, invoicing, tracking, and follow-up
Coordinate with members to resolve billing questions and provide outstanding customer service
Generate and distribute dues reminders and past-due notices in a timely manner
Work with accounting to reconcile payments and maintain accurate financial records
Track contract renewal dates
Prepare invoices based on contract terms and guidelines, assist in verifying billable items, calculating costs, and creating billing statements or invoices
Maintain an organized contract management system for easy access and retrieval
Perform general administrative tasks, such as organizing files, preparing documents, and providing support to the Directors team as needed
Requirements:
Minimum requirement of a high school diploma or equivalent
Proficiency in basic math and financial calculations