Billing and Collections Specialist Job at TaxRise (Irvine)

Billing and Collections Specialist

TaxRise

Location:
United States , Irvine

Category:
Finance

Contract Type:
Not provided

Salary:

22.00 - 25.00 USD / Hour

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Job Description:

The Billing and Collections Specialist plays a key role in supporting client satisfaction and financial success by managing payment collections and resolving billing issues. This position involves communicating with clients, lenders, and internal teams to collect outstanding payments, ensure early intervention on delinquent accounts, and provide timely case updates to clients.

Job Responsibility:

Handle a high volume of inbound and outbound calls related to billing and collections
Pull and review past-due accounts and reach out to clients to collect payment
Provide lenders and internal teams with accurate and timely case updates
Resolve billing inquiries with a client-first approach
Follow up on payment arrangements and assist clients in bringing accounts current
Identify reasons for account delinquency and escalate complex issues to management
Ensure accurate and up-to-date client contact information
Regularly monitor and manage open accounts to identify outstanding debts
Record payments accurately and maintain organized records
Explain payment workout options within company guidelines
Maintain compliance with federal and state regulations related to billing and collections
Perform general office tasks and additional duties assigned by management

Requirements:

High school diploma or GED
or three years of related experience
or equivalent combination of education and experience
2 to 3 years of experience in collections, billing or high-volume customer service
Experience handling sensitive financial information discreetly and ethically
Strong communication skills—verbal and written
bilingual in English and Spanish preferred
Solid computer proficiency and typing speed
Professional demeanor and a client-focused attitude
Ability to manage multiple tasks in a fast-paced environment
Strong time management, follow-up, and negotiation skills
Detail-oriented with a strong ability to problem-solve
Accounting, finance, or tax resolution industry background is a plus

Nice to have:

Accounting, finance, or tax resolution industry background is a plus
bilingual in English and Spanish preferred

What we offer:

Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings
Average monthly bonus: $1,200 - $2,000 per month

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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