Billing Analyst

• Coordinate and manage the renewal process for customer maintenance and support contracts
• Issue monthly maintenance renewal invoices, ensuring accuracy for all client software maintenance agreements
• Prepare and deliver renewal quotes for customers with upcoming contract expirations
• Update billing systems to reflect changes in maintenance products, including additions and removals
• Address customer inquiries regarding invoices, payments, and credit requests, escalating complex issues as needed
• Collaborate with clients and internal teams to resolve disputes related to maintenance and support agreements
• Ensure timely delivery of renewal information to clients while maintaining a high level of precision
• Maintain accurate records of client assets, license levels, and support contract data
• Adhere to company policies for license asset management and compliance
• Perform additional tasks and responsibilities as assigned by management

• Bachelor’s degree in business administration or a related field
• At least 2 years of experience in a billing or accounts receivable role
• Proficiency in using NetSuite and Microsoft Excel
• Strong understanding of contractual billing processes and invoice reconciliation
• Familiarity with automated billing systems and licensing agreements
• Ability to analyze and resolve billing issues with professionalism
• Experience in the technology industry is preferred

Experience in the technology industry

• Growth potential
• Hybrid work schedule
• Medical, vision, dental, and life and disability insurance
• 401(k) plan