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Billing Analyst

United Kingdom, Nelson · Job Posted May 27, 2026
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Job Description

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We’re looking for a detail-oriented and customer-focused Billing Specialist to join our Premium Assist team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments. You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.

Job Responsibility

  • Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients
  • Act as a billing partner to clients, managing invoicing and end-user queries with professionalism
  • Maintain data accuracy by processing completed orders and performing regular billing checks
  • Support customer profitability through detailed reporting and analysis of billing data
  • Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems
  • Monitor billing systems for fraud, compliance, and adherence to metering and billing standards
  • Build strong client relationships and work closely with suppliers to resolve issues
  • Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team
  • Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies

Requirements

  • Experience using telecom billing platforms such as aBILLity or Affinity
  • A proactive, flexible approach with strong time management and the ability to adapt to changing priorities
  • Excellent communication and customer service skills, ideally with experience in a customer-facing role
  • Strong attention to detail and the ability to interpret written and verbal requirements accurately
  • A collaborative team player with a professional, customer-focused mindset
  • Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio

What we offer

  • Investment in your future career with a variety of learning and development opportunities
  • No dress code
  • 25 days annual leave, plus bank holidays
  • Birthday off
  • A pension plan for your future
  • Complimentary refreshments in all our offices

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