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Billing Analyst

United Kingdom, Nelson · Job Posted June 29, 2026
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Job Responsibility

  • Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients
  • Act as a billing partner to clients, managing invoicing and end-user queries with professionalism
  • Maintain data accuracy by processing completed orders and performing regular billing checks
  • Support customer profitability through detailed reporting and analysis of billing data
  • Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems
  • Monitor billing systems for fraud, compliance, and adherence to metering and billing standards
  • Build strong client relationships and work closely with suppliers to resolve issues
  • Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team
  • Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies

Requirements

  • Experience using telecom billing platforms such as aBILLity or Affinity
  • A proactive, flexible approach with strong time management and the ability to adapt to changing priorities
  • Excellent communication and customer service skills, ideally with experience in a customer-facing role
  • Strong attention to detail and the ability to interpret written and verbal requirements accurately
  • A collaborative team player with a professional, customer-focused mindset
  • Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio

What we offer

  • Investment in your future career with a variety of learning and development opportunities
  • No dress code - embrace the freedom to bring your whole self to work
  • 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
  • A pension plan for your future
  • Complimentary refreshments in all our offices

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