Billing Analyst Jobs

Brightspeed

Location:
United States, Charlotte

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Billing Analyst plays a critical role in executing and maintaining accurate, compliant, and timely billing operations across all customer segments. Reporting to the Billing Supervisor within the Billing Operations organization, this role supports Brightspeed’s end-to-end billing process within the SAP Billing and Revenue Innovation Management (BRIM) platform. The position ensures data accuracy, revenue assurance, and operational efficiency through cross-functional collaboration with Finance, IT, Revenue Assurance, and Customer Care teams.

Job Responsibility:

Execute monthly billing cycles across multiple business segments using SAP BRIM
Review and validate rating, charging, and invoicing data
Perform detailed pre- and post-billing reconciliations
Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies
Conduct audits of billing data to ensure compliance
Partner with IT, Finance, and Product teams to ensure BRIM master data are accurate and up to date
Support revenue assurance activities
Participate in User Acceptance Testing (UAT) and Operational Readiness Testing (ORT)
Identify and recommend process improvements or automation opportunities
Develop and maintain billing dashboards and KPI reports
Collaborate with Accounting, Collections, Customer Service, and Revenue Operations teams to support billing dispute resolution
Communicate recurring issues, root causes, and recommended process enhancements to leadership

Requirements:

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent combination of education and experience
2–4 years of experience in billing operations, preferably in telecommunications, SaaS, or subscription-based billing environments
Experience with SAP BRIM modules (Convergent Invoicing, FICA, SOM) preferred
Familiarity with telecom product hierarchies, usage-based billing, and taxation (E911, USF, SLED, etc.) is a plus
Proficiency in Microsoft Excel (VLOOKUP, pivot tables, data validation, and reconciliation)
Strong analytical and investigative skills
Excellent organizational and time management skills
Effective communication and collaboration skills
Working knowledge of SQL, Power BI, or Looker preferred

Nice to have:

Experience in telecommunications billing systems or enterprise-scale SAP BRIM environments
Knowledge of financial reporting and revenue recognition principles
Certification or formal training in SAP BRIM or related modules

What we offer:

Competitive compensation
Comprehensive benefits
Medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Voluntary benefits
Paid time off programs

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Billing Analyst