Billing Agent

Billing Agents are responsible for ensuring all customer bookings are invoiced accurately, promptly, and in line with company standards, supporting strong and consistent business cashflow. The role focuses on maintaining correct billing data across systems, ensuring automated invoicing runs smoothly, and resolving exceptions where automation cannot complete a task. Billing Agents investigate discrepancies, process manual invoices when required, and work closely with internal teams, suppliers, and customers to resolve billing queries and ensure data flows correctly. The role operates in a high-volume, accuracy-critical environment and requires strong attention to detail, problem-solving capability, and a disciplined approach to processes. Collaboration and continuous improvement are key, with Billing Agents encouraged to identify issues, suggest improvements, and support wider business objectives while consistently demonstrating the values of Listen, Adapt, Deliver.