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We are seeking a Billing Account Analyst to join our In Life Billing Activation team based in Cairo. In this role, the individual will support billing operations for Vodafone Global Enterprise (VGE) and Local Market Enterprise customers, ensuring accurate, timely invoicing and in-life provisioning across multiple billing systems. The role plays a key part in revenue protection, compliance, and service excellence, while contributing to continuous improvement through digitalisation and process optimisation.
Job Responsibility
Manage shared mailboxes and handle incoming billing and provisioning queries
Analyse, validate, and reject requests in line with defined processes and controls
Raise, assign, track, and resolve queries with internal stakeholders across multiple teams
Activate daily service requests and orders within agreed SLAs across various products
Ensure invoicing activities meet bill calendar timelines and accuracy requirements
Support revenue protection through diligent checks and adherence to controls
Perform regular quality checks to ensure compliance with SOX, GDPR, and internal standards
Coordinate effectively with stakeholders across functions and geographies
Ensure usage, provisioning, and billing activities are completed accurately and on time
Requirements
Fluent in English, with strong written and verbal communication skills
An effective team contributor who collaborates well in a shared services environment
Analytical and detail-oriented, with a structured approach to problem solving and root cause analysis
Confident using Microsoft Office tools, particularly Excel, Word, and Outlook
Comfortable managing targets, prioritising tasks, and providing timely updates
Proactive, accountable, and committed to quality and continuous improvement
Knowledge of billing systems and ordering processes is an advantage
Exposure to Power BI is a strong plus
Nice to have
Knowledge of billing systems and ordering processes is an advantage
Exposure to Power BI is a strong plus
What we offer
Exposure to global enterprise customers and complex, multi-product billing environments
Opportunities to contribute to digitalisation and process improvement initiatives
Experience working within a SOX- and GDPR-compliant operational framework
Collaboration with diverse, cross-functional, and international stakeholders