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This role focuses on delivering accurate and timely invoices for enterprise customers across multiple products and billing systems. You will ensure compliance with SOX standards, maintain quality and SLA adherence, and contribute to process improvements and digitalisation initiatives to enhance customer experience.
Job Responsibility:
Manage mailboxes and handle incoming queries by analysing, validating, and resolving them
Activate daily received services/orders within SLA across various products
Ensure invoicing requirements meet bill calendar timelines and accuracy
Conduct regular quality checks and ensure GDPR compliance
Collaborate with stakeholders across different teams to maintain revenue protection and timely provisioning activities
Requirements:
Fluent in English with excellent written and verbal communication skills
Strong team player with problem-solving and analytical abilities
Proficient in MS Office Suite (Excel, Word, Outlook) and familiar with billing systems and ordering processes
Skilled in presentation, business writing, and negotiation
Demonstrates accountability, proactive approach, and ability to manage targets effectively
What we offer:
Opportunity to work in a global environment with exposure to enterprise-level billing operations
Be part of a team driving digitalisation and process improvements
Develop expertise in compliance, quality assurance, and stakeholder management