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The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.
Job Responsibility:
Assists in service delivery activities across multiple customer accounts
Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
Supports the team ahead of customers monthly service review meetings through routine data analysis
Supports the review and progress assessment on continuous service improvement plans for each customer
Collates information and resources in supporting the development of the operational service improvement plan
Acts to resolve routine problems for assigned customers generally covered by existing procedures with limited supervision
Assists teams in regularly contacting customers promote products and services according to the needs of customers, in conjunction with the sales team and with limited supervision