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Bill to Cash Operations Associate

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Plusnet

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Location:
India , Kolkata

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.

Job Responsibility:

  • Assists in service delivery activities across multiple customer accounts
  • Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
  • Supports the team ahead of customers monthly service review meetings through routine data analysis
  • Supports the review and progress assessment on continuous service improvement plans for each customer
  • Collates information and resources in supporting the development of the operational service improvement plan
  • Acts to resolve routine problems for assigned customers generally covered by existing procedures with limited supervision
  • Assists teams in regularly contacting customers promote products and services according to the needs of customers, in conjunction with the sales team and with limited supervision

Requirements:

  • Customer Service
  • Communication
  • Issue Resolution
  • Continuous Improvement
  • Problem Solving
  • Service Level Agreement Management
  • Order Management
  • Supplier Management
  • Technical Support
  • Business Process Improvement
  • Escalation Management
  • Project/Programme Management
  • Decision Making
  • Growth Mindset
  • Inclusive Leadership

Additional Information:

Job Posted:
January 19, 2026

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